MSK Clinical Operations Supervisor

This is an onsite position.

ESSENTIAL FUNCTIONS

In conjunction with the specialty hospital Executive Director and Director of Nursing, the coordinator will oversee the daily operations the continuum of surgical services and med-surg nursing departments, ensuring high-quality patient care, staff efficiency, and compliance with hospital policies.

Clinical & Operational Leadership:

• Supervise nursing and support staff, ensuring adherence to best practices and hospital policies.
• Coordinate surgical case flow to optimize OR efficiency and minimize delays throughout all departments.
• Assist in developing and enforcing policies and procedures to maintain safety, infection control, and regulatory compliance.
• Act as a liaison between the surgical team, anesthesiologists, and other departments to facilitate seamless patient care.
• Ensure proper staffing levels by assisting with scheduling, assignments, and workload distribution.
• Monitors work status and progress.
• Assists in the recruiting, hiring, orientation, development, and evaluation of all staff.
• Ensures that patients are treated courteously by all staff and that other visitors are screened and properly directed.
• Ensures that requests for information are handled promptly and effectively.
• Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
• Participates in professional development activities.

Patient Care & Safety:

• Monitor and evaluate patient care practices to ensure compliance with clinical standards and protocols.
• Support nursing staff in managing complex patient cases and responding to emergencies.
• Promote a culture of safety by identifying and addressing potential risks or hazards throughout the hospital.
• Maintain proper documentation of patient care, safety incidents, and quality improvement measures.

Staff Development & Performance Management:

• Mentor, coach, and provide ongoing education and training to nursing staff.
• Conduct performance evaluations and participate in staff disciplinary actions as needed.
• Assist in onboarding new nurses and ensure competency in surgical procedures and protocols.
• Foster a collaborative and supportive team environment.

  Quality Improvement & Compliance:

  • Participate in quality assurance and process improvement initiatives to enhance patient outcomes.
  • Ensure compliance with hospital policies, Joint Commission standards, and state/federal regulations.
  • Monitor and report on performance metrics, identifying areas for improvement.
  • Assist in incident investigations and implementation of corrective actions when needed.
  • Assumes other related responsibilities as required and assigned

  • EDUCATION

    • Bachelor’s degree in nursing, healthcare administration, or related field required.

    EXPERIENCE

    • 3+ years of experience in a healthcare or clinical coordination role, preferably in musculoskeletal care or surgical services.

    REQUIREMENTS

    • Licensed clinician (RN) Required, BSN Preferred.

  • KNOWLEDGE

    • Principles, practices and basic knowledge of nursing services and ancillary departments.
    • Working knowledge of basic hospital administrative functions.
    • Development, coordination and delivery of medical services.
    • Knowledge of musculoskeletal clinical practices, workflows, or rehabilitation care preferred.
    • Government regulations and codes including but not limited to The Joint Commission, DNV, State Agencies, ARRA, COLA, Pharmacy Board, and Nursing Board.

    SKILLS

    • Exercising a high degree of initiative, judgment and discretion and decision making to achieve organizational objectives. 
    • Analyzing situations accurately and taking effective action.
    • Establishing and maintaining effective working relationships with employees, providers, management and the public. 
    • Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures.

    ABILITIES

    • Ability to establish and maintain effective working relationships with a wide range of professional, administrative, technical and clerical staff in both a direct and indirect influential situation. 
    • Ability to communicate effectively both orally and in writing. Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and  database software in performing work assignments. 
    • Ability to organize and integrate organizational priorities and deadlines.
    • Ability to establish and maintain quality control standards.
    • Ability to assume responsibility and exercise authority over assigned work functions.
    • Ability to collect, organize, and analyze data for program tracking.

    ENVIRONMENTAL WORKING CONDITIONS

    • Work is typically performed in an office, hospital, and clinical environment.
    • Travel to affiliated hospitals, clinics or partner sites may be required.
    • Ability to work flexible hours to support patient education and program activities.

    PHYSICAL/MENTAL DEMANDS

    • Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

    ORGANIZATIONAL REQUIREMENTS

    • HOPCo Mission, Vision and Values must be acknowledged and adhered to
    • List additional organization requirements such as training conducted by organization

    This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.