MSP Account Executive

Job Description: Account Executive/Technology Success Consultant 
Position Type: Full-Time, Salaried Employee 
Location: Onsite, Ocoee, FL 

Overview 

We are seeking an experienced outside sales representative to drive the growth of our Managed IT Services (MSP) and Managed Security Services (MSSP) offerings in the SMB market. This is a quota-carrying hunter-farmer role for someone who can both develop new relationships and deepen existing ones. You will be the face of the company meeting clients at their locations, attending trade shows, and engaging with industry associations. You are the bridge between technology and client success. The ideal candidate has a solid understanding of IT fundamentals and excels at aligning technology solutions with real business outcomes. Equally important, you will work cross-functionally with operations, service delivery, and technical teams to ensure successful onboarding, ongoing satisfaction, and contract expansion. 

Core Responsibilities 

New Business Development 

• Prospect and engage SMBs through cold outreach, referrals, and networking 
• Lead deeply consultative discovery conversations to uncover business goals, IT challenges, and risk 
• Develop proposals and close multi-year recurring service agreements 
• Educate prospects on the value of proactive IT and cybersecurity services 
• Identify opportunities to cross-sell ERP and complementary solutions 

Industry & Vertical Expertise 

• You'll quickly build credibility across key SMB verticals, including: 
  • Healthcare (HIPAA-driven IT & security requirements) 
  • Financial Services (compliance and layered security solutions) 
  • Manufacturing & Distribution (uptime, scalability, and infrastructure) 
  • Education & Non-Profits (grant-funded technology and compliance needs) 
• Understand each vertical's operational and regulatory challenges 
• Stay current on industry trends and risk profiles 
• Position i-Tech's services as scalable, tailored solutions 

Sales Process & Collaboration 

• Manage pipeline, activities, and forecasting in CRM (HubSpot preferred) 
• Provide regular reporting and competitive insights to leadership 
• Follow internal quoting, contracting, and handoff processes 
• Partner with technical engineers and operations teams throughout the lifecycle of the client's relationship with i-Tech. 

What You Bring 

Technical & Sales Acumen 

• Working knowledge of MSP services (RMM, Help Desk, BDR, Security, M365, Azure) 
• Familiarity with cybersecurity models (SIEM, vulnerability management, compliance, SOC/SOCaaS) 
• Ability to translate technical concepts into clear business outcomes 
• Strong CRM discipline (HubSpot experience a big plus) 

Business Mindset 

• Strong understanding of SMB business models and budgets 
• Ability to position IT as ROI, risk reduction, and operational efficiency 
• Comfortable navigating multi-stakeholder buying decisions 
• Confident selling to owners, CFOs, and non-technical leaders 

Experience & Qualifications 

• 3+ years of outside B2B Technology sales experience (MSP/MSSP or IT services highly preferred) 
• Proven success meeting or exceeding quota in a recurring revenue model 
• Experience with both new business development and account growth 
• Strong communication skills (verbal and written) 
• Experience with HubSpot (or similar CRM), ZoomInfo, cold calling, and outbound prospecting. 

Compensation 

• Base Salary: $100,000 (based on experience) 
• On-Target Earnings (OTE): $150,000-$175,000+ 
• Commission: Uncapped, top performers are rewarded for overachievement 
  • This role offers a balanced compensation structure that supports long-term relationship selling while still rewarding strong hunters who consistently generate and close new business. 

Benefits    

You will be eligible for immediate enrollment into our benefits program with a lead time that ranges between thirty (30) and sixty (60) days before coverage begins.  

Highlights of the current benefits are as follows: 

• Medical, dental, and vision insurance with competitive plan options  
• 401K plan + employer match + immediate vesting   
• Employer paid long-term disability insurance + life insurance  
• 22 days off per year (15 days of accrued PTO + 7 paid holidays)  
• 6 weeks paid parental leave  
• Company issued laptop    
• Company paid training as necessary