MSP Credentialing Specialist

General Description:

The Credentialing Specialist will work directly with MSP affiliate vendors as well as Supplemental Health Care peers to ensure quality and timely starts and will verify documents in accordance with Supplemental Health Care and MSP contract specific standards. The Credentialing Specialist will work directly with other team members and Clients as assigned to establish and maintain compliance expectations for their respective MSP facilities(s).

Essential Job Functions - MSP:

• Support Joint Commission, Client and SHC standards to achieve and maintain 100% compliance for all candidates on assignment
• Process compliance files in accordance with corporate policies and procedures, and any relevant client requirements (ie. primary source license verifications, background/drug screenings, medical requirements etc.)
• Facilitate and track onboarding paperwork as applicable
• Review talent paperwork for accuracy and completeness
• Communicate with all clients, affiliate vendors and SHC peers regarding the status of candidate compliance files
• Perform client audits as required
• Perform and maintain client specific reporting and additional documentation as required.
• Escalate issues and concerns to leadership when appropriate
• Monitor and notify candidate representative of upcoming expiration dates of required compliance documents
• Attend team and client meetings and possess the knowledge, ability and presence to provide data and status updates per client requests
• Maintain and update compliance records in SHC and client/VMS databases as required
• Meet targeted deadlines and start dates
• Establish and maintain professional working relationships with affiliate vendors, internal peers, leaders, and clients (as applicable)
• Meet performance metrics as outlined by leadership
• Demonstrate exemplary customer service to all external and internal customers
• Demonstrate ethical problem-solving skills
• Help to create an environment of high morale, motivation, and teamwork
• Perform other duties as assigned

Minimum Skills, Knowledge & Talents:

• Associates Degree and/or 2 years equivalent experience preferred
• Must have excellent verbal and written communication skills and be able to communicate effectively with affiliate vendors, peers, multiple levels of leadership and clients (if applicable)
• Must have a working knowledge of computers vendor management systems and software systems including Microsoft Office products and the Internet
• Must be detail-oriented and highly organized
• Ability to work effectively in a fast paced, high-volume environment.
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Equal Opportunity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to careers@shccares.com or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.