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MSP - Help Desk Level II LOCAL CANDIDATES ONLY

Computer Business Solutions
  • Fort Lauderdale, FL
  • Full-time
6 days ago

Job Description

Responsibilities and Duties 
 
Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can. 
 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Hola PSA or Similar. 
  • Assist in reviewing and analyzing problems and determining solutions. 
 
Qualifications and Skills 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Halo PSA or similar  
  • Assist in reviewing and analyzing problems and determining solutions 
  • Professional level experience in being a part of a team 
  • Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro) 
  • Professional level experience in Customer Service  
  • Working knowledge of documentation 
  • Working knowledge of Microsoft Office Applications 
  • Working knowledge of Microsoft Windows Server Environment  
  • (IE. Windows Server 2016, 2019, 2022) 
  • Working knowledge of basic networking equipment and protocols  
  • (IE. SonicWall, Unifi, DNS) 
  • Basic understanding of Ticketing CRM Systems 
  • Remote Management (RMM Tools Experience)
  • Basic understanding of IT Glue/IT BOOST 
  • Ability to de-escalate a customer for a team member 
  • Ability to determine client needs via phone/email communication 
  • Expert level in basic troubleshooting 
Professional knowledge of Microsoft Windows Server Environment 
  • Ability to Implement / Configure / Deploy Servers 
  • Ability to troubleshoot more advanced services 
Professional knowledge of basic networking equipment and protocols 
 
Working knowledge of VPNs (SSL, GVC, Site-2-Site) 
Working knowledge of LANs/WANs 
Working knowledge of Unifi Controller 
Professional knowledge of documentation 
 
Requirements 
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills. 
  • Respond to clients’ needs in a timely, professional manner. 
  • Provide guidance and technical support to current business customers. 
  • Strong written and verbal communication skills. 
  • Must have own vehicle with valid Driver’s License. 
  • Local Candidates 
  • Office Position On Site (No Remote) 
  • Occasional Weekend Support (On Call Rotation)
Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization
 

Numbers & Facts

LocationFort Lauderdale, FL
Job TypeFull-time

Skills

  • Communication Skillsunmatched
  • Computer Workstationsunmatched
  • Customer Escalationsunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • DNS (Domain Name System)unmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • Environmental Issuesunmatched
  • Establish Prioritiesunmatched
  • Financial Controlunmatched
  • Follow Throughunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Local Area Network (LAN)unmatched
  • Maintenance Servicesunmatched
  • Microsoft Internet Explorer Browserunmatched
  • Microsoft Officeunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows Serverunmatched
  • Multitaskingunmatched
  • Needs Assessmentunmatched
  • Network Protocolsunmatched
  • Network System Hardwareunmatched
  • On Callunmatched
  • People Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
  • SonicWALLunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • VPN (Virtual Private Network)unmatched
  • Wide Area Network (WAN)unmatched
  • Writing Skillsunmatched

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