MSP Onboarding Project Manager

Description

Key Responsibilities

• Manage new MSP client onboarding projects from kickoff through final handoff to ongoing support. 
• Serve as the primary point of contact for clients throughout the onboarding process. 
• Build and maintain project schedules, milestones, resource plans, and onboarding timelines. 
• Coordinate Project Engineers and Technicians responsible for technical discovery, documentation, deployment, remediation, and testing. 
• Ensure client environments, processes, vendors, applications, infrastructure, and technical requirements are fully documented. 
• Track project labor, budgets, financial variances, estimated completion dates, and cost-to-completion. 
• Identify risks, missing information, client dependencies, access requirements, and potential delays early in the onboarding process. 
• Coordinate deployment and validation of managed IT services, including endpoint management, security, backup, monitoring, MFA, email security, and related MSP tools. 
• Lead client kickoff, status, and closeout meetings. 
• Maintain clear communication with clients and internal stakeholders regarding progress, risks, outstanding items, and next steps. 
• Ensure onboarding requirements are complete before transitioning the client to Service Delivery and the Network Operations team. 

Skills, Knowledge and Experience

• 3+ years of project management, implementation, onboarding, or project coordination experience in IT. 
• Experience managing project schedules, resources, budgets, forecasts, and multiple concurrent projects. 
• Strong Microsoft Excel skills. 
• Strong client-facing communication and organizational skills. 
• Ability to coordinate technical resources without needing to personally perform the engineering work. 
• Working knowledge of Microsoft 365, networking, servers, endpoints, cybersecurity, backup, and managed IT services. 

• Previous experience working for a Managed Service Provider (MSP) is strongly preferred. 
• Experience with MSP client onboarding, ConnectWise PSA, Microsoft 365, documentation platforms, RMM tools, endpoint security, backup, network monitoring, and related managed-services technologies is a plus. 
• PMP, CAPM, Project+, ITIL, Six Sigma, or similar certifications are beneficial but not required. 
  
  

• This position includes office-based work and travel to client locations throughout the region. Some projects may require occasional evening, weekend, or out-of-town work based on client and onboarding requirements. 

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k with company match
• Paid time off 
• Gym membership reimbursement