MSP Program Billing Analyst

BASIC PURPOSE:The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology, and research and resolve all provider and client inquiries in a timely and customer-focused manner.ESSENTIAL FUNCTIONS:

Take ownership of the error free completion of the entire weekly pay/bill cycle to include:Timesheet & Expense entry and into the VMS tool from various sourcesTimesheet integration processing into the VMS tool and management of integration exceptionsAudit of all timesheet and expenses against client contractual billing rulesInvoicing all customers, based on customers' billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidiesResponsible for distribution of all invoices in accordance with customer requestsProvide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requestsAccurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requestsTimely research and resolution of all billing inquiries into the assigned mailboxes utilizing the highest level of customer serviceResponsible for maintaining all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc.Perform all necessary SOX and Internal Key ControlsParticipates in special projects and performs other duties as assignedKnowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processingAbility to run and analyze queries and reports for weekly processing as well as for research and inquiriesAbility to reconcile large quantities of data utilizing excelBuild and maintain relationships with MSP Operations and establish and maintain rapport with client contactsEngage necessary departments in support of customer objectives and needs to optimize the client experienceAll other duties as assigned

QUALIFICATIONS:

Bachelor's Degree or any equivalent combination of education and experience enough to successfully perform the essential functions of the job3 years' experience in billing, preferably in the Staffing industryMSP/VMS staffing industry experience is highly desired3-5 years of demonstrated analytical sense with excellent attention to detailClient facing and strong relationship building experienceProven aptitude to execute in a fast-paced, high volume environmentDemonstrate excellent communication and follow-up skillsDetail and task-oriented with strong organizational skillsDeadline drivenManage several conflicting priorities, must be flexible, be willing to assist and fill in as neededFlexible and adaptableBasic knowledge of Microsoft Office suite with a proficient knowledge of Excel