MSP Systems Engineer

Position Summary

The Level 3 Systems Engineer is a senior technical role responsible for leading complex projects, supporting MSP clients, mentoring junior technical staff, and driving process improvements across the organization. This position requires strong critical thinking skills, advanced troubleshooting expertise, and the ability to serve as a subject matter expert in key infrastructure technologies.

Key Responsibilities

• Engineer, onboard, and deploy new MSP client environments
• Design, implement, troubleshoot, and maintain enterprise infrastructure solutions
• Provide advanced escalation support to Help Desk Technicians and Systems Administrators
• Mentor team members and contribute to skill development across the department
• Conduct advanced network and systems troubleshooting
• Implement tools, documentation standards, and processes to improve operational efficiency
• Collaborate with leadership and technical teams to identify and implement process improvements
• Participate in escalations as needed (primary on-call rotation is handled by Help Desk and Systems Administrators)
• Project Management
• Sales Engineering

Required Qualifications

• 10+ years of experience in an MSP environment or equivalent IT infrastructure role
• 10+ years of hands-on IT support experience
• Senior-level experience deploying, managing, and troubleshooting:
• • Windows Server and Desktop operating systems
  • Active Directory
  • DNS
  • Microsoft 365
  • VMware vSphere
  • Veeam
  • Group Policy
  • Enterprise servers and SAN infrastructure
• Advanced experience with Fortinet solutions, including:
• • FortiGate Firewalls
  • Fortinet switches
  • Fortinet wireless access points
  • Fortinet security products
• Strong knowledge of Microsoft Remote Desktop Services, Azure, AWS, and cloud technologies
• Ability to serve as a Subject Matter Expert (SME) in at least two of the following areas:
• • Networking
  • VMware vSphere
  • Current Windows Server platforms
  • PowerShell
  • Active Directory
  • Virtual Desktop Infrastructure (VDI)

Preferred Qualifications

Experience with the following technologies and disciplines is highly desirable:

• Project Management
• VMware / Omnissa Horizon
• Ninja RMM
• IT Glue
• SharePoint
• Advanced PowerShell scripting
• SQL
• Email migrations
• Debian/Ubuntu Linux
• CentOS/Rocky Linux

What We Offer

• Competitive salary and comprehensive benefits package
• Optional 4-day work week
• Hybrid work model after 60–90 days
• Flexible remote work arrangements with occasional on-site client visits
• Collaborative, growth-oriented team environment
• Strong opportunities for professional development and career advancement

Career Growth

At IPRO, professional growth is actively encouraged. Advancement opportunities are performance-based and driven by your initiative, technical development, leadership contributions, and ability to deliver measurable value to the organization

IPRO is a Dallas-based Managed Services Provider (MSP) and VoIP cloud hosting company founded in 2004. Focused on flexible hosted solutions for local small and medium-sized businesses, IPRO has grown into a trusted IT partner for national and global enterprises. The company specializes in delivering proactive, customized IT solutions that streamline operations, enhance security, and support digital transformation.

IPRO’s services include managed IT, cloud infrastructure, VoIP systems, and hybrid workspace solutions. Their approach emphasizes operational efficiency, cost-effective scalability, and hands-on support—allowing clients to focus on their core business while IPRO handles the technology. With a strong leadership team and a commitment to tailored service, IPRO positions itself as a strategic partner in long-term business growth