MSPS Operations Specialist

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world's most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Position Summary

The MSPS Operations Specialist supports the end-to-end commercial and operational lifecycle for mobile security products and services. The role coordinates pricing, pre-sales validation, deal review, order processing, customer billing validation, vendor fulfillment, procurement, invoice reconciliation, and post-sales support to promote accurate execution and responsive service.

Primary Duties and Responsibilities

• Pricing and Rate Letter Creation: Prepare pricing and rate letters in support of customer opportunities and operational requests using Microsoft Excel
• Pre-Sales Account Validation: Validate account information and pre-sales requirements before a deal advances to order processing.
• Deal Structure Review and Approval: Review proposed deal structures and coordinate required approvals.
• Order Validation and OPUS Placement: Validate order information and ensure orders are placed accurately in OPUS.
• Customer Billing Validation: Review and validate OPUS customer billing information for accuracy and alignment with the order.
• Vendor Order Fulfillment: Coordinate order fulfillment with vendors and track requests through completion.
• Post-Sales Support: Provide post-sales support related to license usage and billing status.
• Vendor Procurement: Execute and coordinate vendor procurement activities required to fulfill approved orders.
• Vendor Invoice Reconciliation: Reconcile vendor invoices against procurement, fulfillment, and billing information; identify discrepancies for resolution.

Required Qualifications

• Experience supporting order management, billing operations, procurement, vendor management, sales operations, or related business functions.
• Ability to review financial and operational data for completeness and accuracy.
• Strong organizational skills with the ability to manage multiple requests and follow through to resolution.
• Effective written and verbal communication skills for collaboration with customers, vendors, sales teams, and internal stakeholders.
• Proficiency with Microsoft 365 applications and the willingness to learn enterprise order, billing, and procurement systems.

Preferred Qualifications

• Experience with mobile security products, licensing, or managed service operations.
• Experience with Excel, Salesforce, Teams.
• Familiarity with rate letters, deal approval processes, vendor invoices, and reconciliation workflows.

Key Competencies

• Attention to detail and data accuracy
• Customer and vendor service orientation
• Process discipline and ownership
• Cross-functional collaboration
• Issue identification and resolution
• Prioritization and timely follow-through

Role Success Measures

Success in this role is demonstrated through accurate pricing and order documentation, complete pre-sales and deal validation, timely vendor fulfillment, accurate customer billing validation, effective post-sales support, and prompt reconciliation of vendor invoice discrepancies.

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

Why Join LevelBlue?

At LevelBlue, you're not just an employee-you're part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you'll have the support and resources to grow and thrive.

Benefits and Perks:

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.

This role is open to candidates legally authorized to work in the United States. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue's policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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