This position is central to the missionaries'' role to ''Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.'' The Technology (IT) Service Desk at the Missionary Training Center is the single point of contact for handling customers'' technology issues. The IT Service Desk supports over 6,000 users mainly Provo MTC employees, volunteers, missionaries, and applicants, as well as some international MTCs' employees, etc. The specialist is an entry support level individual contributor who represents the customer and sees that their issues are addressed adequately and resolved in a timely manner.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
Required:
Detailed, thorough, and organized, and follow standard operating procedures consistently
Excellent written and verbal communication - most of the communication will be documentation and interaction with customers
Strong customer service skills
Strong critical thinking skills
Ability to foster and work in a team environment
Aptitude for quickly learning computer-related concepts
Preferred:
Troubleshooting experience with Windows 11
Troubleshooting experience with Chromebooks and Macs
Familiarity with MTC software applications
Familiarity with the MTC classroom environment
Test desktop computers and related software against a checklist of expected functionality
Report problems accurately and in detail using the MTC's incident management system
Respond to technology incidents/questions via chat, email, text and phone in a professional manner
Perform general IT troubleshooting
Coordinate with other Technology staff on incidents requiring escalation
Communicate and follow-up to ensure all incidents are resolved
Attend IT Service Desk staff meetings
Become familiar with products and services offered by the Technology department
Review existing processes and instructions for improvement potential
Occasionally participate in special projects
Test desktop computers and related software against a checklist of expected functionality
Report problems accurately and in detail using the MTC's incident management system
Respond to technology incidents/questions via chat, email, text and phone in a professional manner
Perform general IT troubleshooting
Coordinate with other Technology staff on incidents requiring escalation
Communicate and follow-up to ensure all incidents are resolved
Attend IT Service Desk staff meetings
Become familiar with products and services offered by the Technology department
Review existing processes and instructions for improvement potential
Occasionally participate in special projects