Job Title: MuleSoft Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote
Shift: Regular / Second Shift (with On-call & Weekend Support)
Job Description:
Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.
- Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
Analyze and triage production issues related to Mule flows, connectors, and data transformations.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
- Support deployment and release activities in lower and production environments.
Provide on-call and weekend support as part of the production operations schedule.
- Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
Work closely with business and IT teams to ensure seamless data flow across applications.
Required Skills & Experience:
- MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol supported services.
- Experience in production support and troubleshooting integration issues in real-time environments.
Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
- Strong problem triaging, analytical, and communication skills.
Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
- Ability to work flexible hours, including second shift and on-call/weekend rotations.
Experience with incident, problem, and change management (ITIL preferred).
- Exposure to cloud platforms and API Gateway management.
Working knowledge of Salesforce integration, REST/SOAP web services
Experience with ITIL processes (incident/problem and change managements) and servicenow