Multiline Representative – Service Focused with Sales Growth Opportunity
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office
Deliver Great Service. Build Relationships. Grow Into Sales.
Linda MacDonald State Farm is seeking a service-driven Multiline Representative who enjoys helping people, building strong relationships, and is open to growing into a sales-focused role. This position is ideal for someone who leads with customer care, communicates clearly, and can identify opportunities to recommend additional coverage when it benefits the customer.
If you are organized, customer-focused, and motivated to grow within the insurance industry, this is an excellent opportunity to build a long-term career in a supportive and team-oriented environment.
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
• Life & Health license must be obtained within 90 days of your start date
• We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview
As a Multiline Representative, you will support daily customer needs while building relationships that drive retention and long-term growth. This role is primarily service-focused, with the opportunity to develop sales skills through needs-based conversations and coverage recommendations.
Success in this role is measured by customer satisfaction, engagement, and contribution to overall agency growth.
Responsibilities
Provide excellent customer service to new and existing policyholders
Communicate with customers to understand needs and provide accurate policy information
Assist with policy changes, updates, billing questions, and general inquiries
Build and maintain relationships to support customer retention and referrals
Identify opportunities to recommend additional coverage when appropriate
Support daily office operations including documentation, scheduling, and follow-up
Participate in marketing and outreach efforts to support agency visibility
Maintain accurate records of customer interactions
Collaborate with team members to achieve service and growth objectives
Qualifications
Strong customer service and relationship-building skills
Effective written and verbal communication skills
Detail-oriented with strong organizational abilities
Ability to multitask in a fast-paced environment
Comfortable learning and participating in sales conversations
Positive, team-oriented mindset
Prior customer service, business support, or insurance experience preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus performance-based incentives
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Opportunities to grow into a sales-focused role within the agency
Equal Opportunity Employer
Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Start a Career with Growth Potential?
If you enjoy helping people, building relationships, and are interested in growing into a sales role, apply today to join Linda MacDonald State Farm.