Billing, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Follow Through, Insurance, Licensing, Maintain Compliance, Problem Solving Skills, Sales, Scripting (Scripting Languages), Team Player, Training/Teaching
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Nick Romo State Farm Agency
Ithaca, New York 17850
Be the go-to expert. Solve problems. Protect what matters.
At Nick Romo State Farm, customers rely on us for more than a policy—they rely on us for guidance. As a Multiline Representative, you’ll be the person who understands the full picture of a customer’s needs and helps connect the dots across multiple lines of coverage.
This role is ideal for someone who enjoys variety, thrives on problem-solving, and wants to build a career by becoming knowledgeable across auto, home, life, and health products—without being boxed into one lane.
This Role Is a Strong Fit If You:
- Stay calm and solution-focused when customers are dealing with unexpected situations
- Enjoy learning and explaining how different types of coverage work together
- Build trust through clear communication and follow-through
- Prefer consultative conversations over scripted sales pitches
- Are motivated by growth, skill-building, and becoming a subject-matter resource
What You’ll Do Day to Day:
- Serve as a primary point of contact for customers with questions across multiple product lines
- Review accounts to ensure coverage is aligned as customers’ needs change
- Identify gaps or opportunities where additional protection may be beneficial
- Support policy changes, renewals, billing questions, and claims follow-up
- Document activity accurately to ensure continuity and compliance
- Participate in office initiatives that improve customer experience and retention
What You Bring to the Team:
- Strong communication skills and the ability to explain complex topics simply
- Curiosity and willingness to learn multiple insurance products
- Organization, attention to detail, and follow-through
- Comfort managing multiple types of customer requests in a fast-paced environment
- Previous insurance, customer service, or sales experience preferred
- Property & Casualty and Life & Health licenses (or willingness to obtain with agency support)
Why This Role Stands Apart at Nick Romo State Farm:
- Exposure to multiple lines, not just one product or function
- A path to becoming a trusted advisor rather than a transactional rep
- Paid licensing and ongoing training
- Competitive compensation with performance incentives
- A collaborative, team-first office culture
If you want a role that builds deep insurance knowledge while making a real impact for customers, apply today to join Nick Romo State Farm.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.
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Nicholas Romo - State Farm Agent