Administrative Skills, Business Support, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Health Insurance, Insurance, Licensing, Marketing, Needs Assessment, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Sales, Training/Teaching, Writing Skills
- Hiring Bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2021 and is a growing team of four. Before becoming a State Farm agent, I worked for State Farm corporate, starting my career while attending Illinois State University. I’m originally from Rock Falls and bring a strong understanding of the industry along with a passion for building a successful, people-focused agency.
For our team, we offer a comprehensive benefits package including 15 days of PTO plus sick time, all bank holidays off, a 401(k), health benefits, and a strong emphasis on work-life balance. We also offer a hiring bonus for licensed candidates and will cover licensing costs for those who are not yet licensed.
Our office culture is fun, family-oriented, and fast-paced. We embrace change, stay adaptable, and work together to create a positive and energetic environment.
We’re looking for someone who truly enjoys sales—someone who loves talking to people, making outbound calls, and building relationships. If you’re personable, driven, and excited to be part of a team that values energy and growth, this could be a great fit for you.
You May Be a Great Fit as a Multiline Representative at Shay Brown - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.
Location Address: Rock Falls, IL 61071
At Shay Brown - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Responsibilities:
- Communicate with customers to understand their needs and provide available product information.
- Assist in developing relationships with new and existing customers across multiple product lines.
- Support daily office operations, including documentation, scheduling, and follow-up activities.
- Participate in marketing efforts to promote awareness within the community.
- Maintain accurate records and ensure a consistent customer experience.
- Collaborate with team members to achieve office objectives.
Qualifications:
- Effective written and verbal communication skills.
- Strong organizational abilities with attention to detail.
- Comfortable working in a fast-paced environment.
- Prior experience in customer service, business support, or insurance preferred.
- Must possess or be able to obtain necessary state insurance licenses.
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Shay Brown - State Farm Agent