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Multi-Line Representative - State Farm Agent Team Member

Jim Rottkamp - State Farm Agent

Stamford, CT

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Business Support, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Documentation, Insurance, Licensing, Maintain Compliance, Marketing, Needs Assessment, Onboarding, Operational Support, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Regulatory Compliance, Sales, Service Delivery, Team Player, Training/Teaching, Writing Skills
LOCATION
Stamford, CT
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
  • Flexible schedule
  • Opportunity for advancement

Multiline Representative – Service Focused with In-Book Sales Opportunity (Part-Time)
Jim Rottkamp State Farm
23 Old Kings Hwy
Darien, CT 06820-3611


Part-Time | In-Office (Hybrid Eligible After Training)
20–25 Hours per Week | Hourly Pay + Commission


Deliver Exceptional Service. Build Relationships. Support Growth.
Jim Rottkamp State Farm is seeking a highly service-driven Part-Time Multiline Representative who enjoys helping people, building strong relationships, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.


If you are customer-focused, organized, and looking for a flexible opportunity with long-term growth potential, this is a great way to build experience within the insurance industry while maintaining a part-time schedule.


Work Schedule & Environment
• Approximately 20–25 hours per week (schedule to be discussed)
 • In-office during training and onboarding
 • Hybrid opportunity available after training (up to 2 days per week remote)


Compensation
• Hourly base pay
 • Commission opportunities tied to in-book sales and performance


Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.


• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
 • We provide guidance, resources, and support to help you successfully complete the licensing process


Role Overview
As a Part-Time Multiline Representative, you will support both customer service and relationship management, ensuring a seamless experience for new and existing customers. This role is primarily service-focused, with the opportunity to contribute to growth by identifying additional coverage needs through thoughtful, needs-based conversations.


Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.



Responsibilities


Communicate with customers to understand their needs and provide accurate product and policy information


Assist with policy changes, updates, endorsements, and billing questions


Build and maintain strong relationships with new and existing customers


Support daily office operations including documentation, scheduling, and follow-up


Participate in marketing and outreach efforts to support agency visibility


Identify opportunities to enhance coverage and pivot service conversations into in-book sales


Maintain accurate and detailed records of customer interactions


Collaborate with team members to deliver a consistent, high-quality customer experience


Ensure compliance with agency standards and applicable regulations



Qualifications


Strong customer service and relationship-building skills


Effective written and verbal communication abilities


Detail-oriented with strong organizational and multitasking skills


Problem-solving mindset with a focus on customer experience


Comfortable discussing coverage options and recommending solutions when appropriate


Prior customer service, business support, or insurance experience preferred


Ability to meet licensing requirements outlined above



What We Offer


Flexible part-time schedule (20–25 hours per week)


Hourly pay plus performance-based commission opportunities


Full support through the licensing process


Ongoing training and professional development


A collaborative, service-focused team environment


Hybrid work flexibility after training


Opportunities for long-term growth within the agency



Equal Opportunity Employer
Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.


Ready to Build a Career Helping Customers?
If you enjoy helping people, building relationships, and want a flexible role with growth potential, apply today to join Jim Rottkamp State Farm.

About the Company

J

Jim Rottkamp - State Farm Agent

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