Digital Management LLC in Washington, DC is looking for a Service Desk Manager to lead technical service desk operations across multiple sites. Responsibilities include managing incident lifecycles, ensuring SLA compliance, and directing service desk staff.The ideal candidate will have experience with ITIL 4 frameworks and cloud-based ITSM platforms. Expect a workplace built on integrity, customer commitment, and innovation.Comprehensive benefits include health coverage, 401(k) matches, and professional development opportunities.#J-18808-Ljbffr