Multi-Site Operations & Distribution Manager
Hearts for the Homeless Thrift Stores · Western New York · Full-Time, In Person
Hearts for the Homeless is seeking a driven and accountable Multi-Site Operations & Distribution Manager to lead the day-to-day performance of our growing thrift store business unit.
Reporting directly to the President & CEO, this role provides leadership and accountability to Store Supervisors while overseeing operational and distribution performance across three retail locations, a centralized processing warehouse, approximately 50 team members, and a growing multi-million-dollar thrift store business unit.
Because our product comes from donations rather than vendors, Hearts is effectively its own supplier. A defining responsibility of this role is distribution execution — moving the right product and the right labor to the right place at the right time across all locations. Working from targets defined by leadership and our operational data, the successful candidate owns execution: reallocating labor to demand, balancing the sales floor, and ensuring consistent, on-plan performance every week.
The thrift and resale industry continues to experience strong growth as consumers increasingly seek value, sustainability, and reuse. Hearts is investing in leadership development, technology, operational analytics, automation, and AI-assisted tools to strengthen performance, improve visibility, and support long-term growth.
Hearts believes that strong systems help good people make better decisions consistently. Through investments in operational systems, performance measurement, accountability processes, and technology, the organization has built a foundation for sustained performance. This role will reinforce those systems, strengthen accountability, develop supervisors, and ensure consistent execution across all locations.
One of the most important responsibilities of this role is developing people. The successful candidate will coach, support, and hold Store Supervisors accountable while helping them grow as managers, leaders, and operators. This position is ideal for someone who enjoys balancing people leadership, distribution and operational accountability, problem-solving, and continuous improvement.
What we're looking for
Multi-site operations, distribution, or supply-chain execution experience.
Proven follow-through: given a target, you make it happen across locations.
A people-developer with the courage to raise standards.
Trusts systems and data over instinct; retail or thrift experience is a plus, not a requirement.
Genuine commitment to the mission.
The impact
At Hearts for the Homeless, our thrift stores do more than sell donated goods. They help fund programs that provide food, clothing, hope, and support to individuals experiencing homelessness and those in need throughout Western New York. This is an opportunity to lead a growing business unit while making a measurable impact on both organizational performance and community outcomes.
Why work with us
Full-time, weekday schedule (Monday–Saturday)
Mission-driven organization making a positive community impact
Comprehensive benefits package, including:
401(k)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Health, Dental, and Vision Insurance
Job Type: Full-Time · Work Location: In person