Careers at Baskin-Robbins | Multi Unit Manager Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin''s cup Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development Purpose and Values Search Careers Back Multi Unit Manager Apply now 1593 E Mason St Green Bay, Wisconsin If you're ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you''ve been looking for. A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant. A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin' locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants. Multi-Unit Managers Responsibilities'' include but are not limited to: Team Environment Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development Ensure appropriate training tools are utilized Operational Excellence Create and maintain a people first culture in the restaurant Monitor, follow up and report training progress Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed Lead team meetings to communicate relevant operations information, e.g.seasonal products Profitability Identify and support systems to control costs and maintain budgets Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs Support sales goals by developing action plans for seasonal forecasting Ensure tools and systems are in place to roll out new products, systems and processes Skills/Qualifications Associate's degree in related field or equivalent in education and experience Fluent in English Microsoft Office proficiency Facilitation and presentation skills Written and verbal communication skills Competencies / Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Sets, prioritizes and maintains focus on important activities Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making Identifies and resolves issues and problems * Uses information at h