Multi-Unit Operations Manager

Multi-Unit Operations Manager – Go Greek Yogurt

The Multi-Unit Operations Manager is responsible for overseeing the operations of multiple corporate Go Greek Yogurt locations within a designated geographical area. This role drives business growth while ensuring operational excellence, brand consistency, and a positive, high-performance work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Hire, train, lead, coach, develop, and mentor restaurant leadership teams including General Managers (GMs), Assistant Managers (AMs), and Shift Leaders (SLs) through one-on-one coaching, role modeling, developmental assignments, and guided self-study.
• Provide ongoing performance coaching to ensure all team members consistently meet or exceed company expectations.
• Foster a positive, inclusive, and collaborative work environment within the assigned area, promoting a culture of excellence, accountability, and teamwork.
• Implement and uphold Go Greek Yogurt operational standards, ensuring consistency across all locations and compliance with federal, state, and local regulations, including employment laws, food safety standards, product quality, and employee/guest safety policies.
• Manage annual budgets for each assigned location and lead teams toward achieving financial and operational targets.
• Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement; implement corrective actions and provide timely, actionable feedback to restaurant leadership.
• Maintain cost controls across the assigned area through effective labor management, inventory oversight, and resource allocation.
• Partner with General Managers to develop and execute strategic plans that drive sales growth, reduce costs, and optimize profitability year over year while remaining aligned with budget expectations.
• Conduct regular restaurant visits, including deep-dive inspections, area tours, and announced/unannounced visits, to ensure compliance with training standards, scheduling, employee relations, food quality, guest experience, cleanliness, and overall operational excellence.
• Protect and elevate the Go Greek Yogurt brand by ensuring facilities, teams, and guest experiences consistently meet brand and performance standards.
• Provide timely and effective resolution of escalated guest concerns and service recovery issues.
• Partner with the People Services team to address employee relations matters and resolve team member conflicts that cannot be resolved at the restaurant level.
• Collaborate with People Services to investigate and resolve security, safety, and cash-handling matters.
• Work cross-functionally with Operations, Training, and Marketing teams to execute regional initiatives, promotions, and limited-time offerings (LTOs).
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSES/CERTIFICATIONS:

• To perform this role successfully, an individual must be able to perform the essential functions of the position. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

Education & Experience:

• High school diploma or GED required; Bachelor’s degree preferred
• Four (4) or more years of General Manager experience required
• Two (2) or more years of multi-unit leadership experience in QSR or fast-casual restaurant concepts preferred

License/Certifications:

• Driver’s license required and must be maintained
• Valid California Food Safety Certification

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven success recruiting, developing, and retaining high-performing teams
• Demonstrated experience leading multi-unit restaurant operations
• Strong understanding of QSR or fast-casual operations, including food safety, quality standards, and guest experience
• Financial acumen with the ability to analyze reports and execute improvement strategies
• Confident execution of strategic initiatives and operational priorities
• Decisive, data-driven decision-making skills
• Strong analytical, organizational, and problem-solving abilities with attention to detail
• Excellent communication skills with internal and external stakeholders
• Ability to prioritize, manage competing deadlines, and perform effectively in a fast-paced environment
• Ability to exercise independent judgment on matters impacting business performance
• Flexibility to work weekends and extended schedules as business needs require
• Willingness and ability to travel locally within Southern California and to out-of-state locations as needed