Administrative Certification, Best Practices, Business Operations, CDE (Common Desktop Environment), Coaching, Communication Skills, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Customer Training, Data Management, Data Quality, Dental Insurance, Documentation, English Language, Information Technology & Information Systems, Knowledge Base, Leadership, Maintain Compliance, Multilingual, Operations Management, Operations Processes, Organizational Skills, Product Design, Product Engineering, Product Reviews, Project/Program Coordination, Project/Program Management, Quality Assurance, Regulatory Compliance, Reporting Dashboards, Sales, Sales Support, Systems Administration/Management, Team Player, Training Program, Training/Teaching, Use Cases, User Interface/Experience (UI/UX), Vision Plan, Webinar
Description
We are seeking a strategic coordinator in multilingual learner compliance to help shape and scale a next-generation data management platform for multilingual learner (ML) programs in California. This role will serve as the company’s internal and external authority on California multilingual learner compliance, with deep expertise in English Learner (EL) identification, program services, reclassification, monitoring, and California Department of Education (CDE) requirements.
The Multilingual Compliance Coordinator will translate real-world district practices into product requirements, implementation guidance, training, and customer-facing expertise. This is a highly cross-functional role spanning Product, Customer Success, Sales, and Support, and will serve as a foundational role in supporting statewide and national multilingual compliance initiatives.
This position requires a strong understanding of California English Learner program requirements, including ELPAC administration, reclassification criteria, parent notification requirements, instructional program models, and state/federal accountability systems.
Key Responsibilities
- Define and document end-to-end user workflows for multilingual learner program management, including but not limited to:
- Initial identification and enrollment
- Home Language Survey workflows
- Initial and Summative ELPAC processes
- Program placement and instructional services
- Parent notifications and communication requirements
- Reclassification workflows
- Long-Term English Learner (LTEL) monitoring
- RFEP monitoring requirements
- State and federal reporting processes
- Translate California compliance requirements and district operational practices into clear product requirements, business rules, workflows, forms, alerts, dashboards, and reporting needs
- Serve as the internal expert on California EL compliance while helping build frameworks to support expansion into additional states
- Partner closely with Product Owners, Engineering, QA, and UX teams to ensure accurate and scalable implementation of compliance workflows and reporting requirements
- Review product designs, releases, and workflows to ensure alignment with California district practices and compliance expectations
- Develop training materials, implementation guides, webinars, and knowledge base resources for internal teams and customers
- Train Customer Success, Support, Professional Development, and Sales teams on California multilingual compliance workflows and platform use cases
- Support high-value sales conversations as a subject matter expert on multilingual learner compliance, state reporting, and district operations
- Assist with escalated customer questions related to compliance, documentation, CALPADS reporting, audit readiness, and multilingual learner workflows
- Monitor changes in California and federal policy, including updates from the California Department of Education (CDE) and U.S. Department of Education, and translate updates into product enhancements and internal guidance
- Collaborate with districts to understand operational challenges and recommend scalable best practices for multilingual learner program management
Skills, Knowledge and Expertise
- 7+ years of experience in multilingual learner, English Learner (EL), or multilingual education program leadership, with deep expertise in California compliance requirements
- Strong knowledge of:
- ELPAC administration and scoring
- Reclassification criteria and processes
- RFEP monitoring requirements
- LTEL identification and support
- California English Learner Roadmap
- Title III compliance
- Parent notification requirements
- CALPADS reporting and data validation
- Federal and state accountability requirements for multilingual learners
- Prior district-level experience such as Director of Multilingual Learner Programs or EL Coordinator
- Experience using multilingual learner data management, student information systems, compliance platforms, or CALPADS-related systems to manage district operations
- Experience training administrators, instructional coaches, teachers, and district staff on multilingual learner compliance and instructional practices
- Ability to translate complex compliance workflows into scalable product requirements and operational processes
- Strong communication and collaboration skills with the ability to engage both technical and non-technical stakeholders
- Bachelor’s degree required; Master’s degree preferred
- California administrative credential, CLAD authorization, BCLAD authorization, or equivalent English Learner authorization strongly preferred
- Familiarity with California accountability systems, including Dashboard indicators and state reporting requirements preferred
Benefits
Summit K12 offers a comprehensive benefits package. Highlights include:
- Medical, dental, and vision insurance with multiple plan options
- Company-paid short-term disability, long-term disability, and life insurance
- 401(k) retirement plan
- Paid Time Off (PTO) program
- 10 paid holidays plus 1 floating holiday annually
- Wellness resources and support programs
Summit K12 is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.