Android, Audiovisual, Board Meeting, Cisco Network Systems, Communication Skills, Customer Support/Service, Establish Priorities, Executive Assistant Skills , Flat Panel Displays, Identify Issues, Information Technology & Information Systems, Laptop PC, Leadership, Microsoft Product Family, Mobile Devices, Multimedia, Multitasking, Polycom, Problem Solving Skills, Process Improvement, Skype, Software Administration, Technical Support, Teleconferencing, Videoconferencing, VoIP (Voice over IP), WebEx, iOS
Multimedia Support Specialist
Pay Rate: $24.00-25.00/hour
Schedule: Monday Friday, 8:00AM-5:00PM
Location: Downtown Chicago, IL 60606
Work Environment: 100% Onsite
Position Overview
We are seeking a Multimedia Support Specialist to provide high-level audiovisual and conference room support in a fast-paced corporate environment. This role supports conference centers, executive meeting spaces, and collaboration rooms, ensuring all multimedia technology operates seamlessly for critical business meetings and events.
The ideal candidate will have strong AV troubleshooting experience, excellent customer service skills, and the ability to provide white-glove support to executives, leadership teams, and high-profile guests.
Key Responsibilities
- Provide day-to-day support, maintenance, and troubleshooting of multimedia and AV equipment.
- Set up, test, and operate:
- Flat panel displays and projectors
- Internal and external laptops
- Microphones
- VOIP and teleconference systems
- Video conferencing systems
- Mobile devices
- Support conferencing and collaboration platforms including Cisco TelePresence, Polycom, WebEx, Microsoft Teams, and Skype for Business.
- Coordinate with external AV vendors and service providers.
- Provide technical support during executive meetings, board meetings, and other high-profile events.
- Troubleshoot hardware, software, connectivity, and break/fix issues.
- Manage video conferencing connectivity and meeting support.
- Track incidents and requests through ticketing systems.
- Recommend process improvements and technology enhancements.
- Stay current on emerging workplace and collaboration technologies.
Qualifications
- College degree or equivalent practical experience preferred.
- 3+ years of experience supporting AV, multimedia, conference room technology, or IT environments.
- Strong customer service and communication skills.
- Excellent troubleshooting and problem-solving abilities.
- Proficiency with Microsoft Office applications.
Required Skills
- Experience supporting audiovisual and multimedia environments.
- Hands-on experience with conferencing platforms such as Cisco TelePresence, Polycom, WebEx, Microsoft Teams, or similar technologies.
- Familiarity with Apple iOS and Android devices.
- Experience working with ticketing or service management systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to respond quickly to urgent support requests.
- Strong independent work ethic and professionalism when supporting executives and senior leadership.
Preferred Skills
- Experience supporting executive boardrooms or conference centers.
- Exposure to networking concepts related to conferencing technologies.
- Knowledge of hybrid meeting room solutions and collaboration tools.
Requirements:- Drug and Background screening
- Reliable transportation
Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
50 to 99 employees
Staffing/Employment Agencies
http://www.insyncstaffing.com/default.html