Multimedia Technician II

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: Education - 261

Primary Purpose:

The Multimedia Technician II position is a member of the Institute for Learning’s Multimedia, Technologies & Event Support Team. Under the direction of the team lead, this position will be responsible for fulfilling the responsibilities of the Multimedia Technician I position which is to provide technical and operational support for video conferencing, audio/visual (AV) equipment maintenance, and presentation system support for ARUP. Additionally, this position under the direction of the team lead is responsible for providing technical & creative audio and video productions for a wide range of multimedia products and services.  

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development.  Our workforce is committed to the important service we provide to over one million patients each month.  We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence.  Consider joining our dynamic team.

Essential Functions:

Fulfill responsibilities of the Multimedia I position consisting of:

• Maintain and support corporate conference room AV hardware, including cameras, microphones, etc. 
• Provide AV support for meetings, events, and presentations, primarily located on/near the ARUP Laboratories main campus, with occasional travel to ARUP facilities located in Salt Lake County. 
• Provide support, training troubleshooting and testing for collaboration tools such as MS Teams and Zoom, and videoconferencing audiovisual equipment such as projection systems, displays, cameras, microphones, and integrated AV systems. 
• Provide support for ARUP corporate conference room scheduling, using Microsoft Outlook.  
• Address and troubleshoot customer issues received via helpdesk, email, and phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated AV systems and networks. 
• Respond to troubleshooting situations in an efficient, calm manner and provide direct client support in a timely fashion. 
• Consult with staff to determine AV and multimedia equipment needs for small to medium sized events. 
• Responsible for ensuring equipment is properly inventoried and tracked. 
• Document incidents, including opening case, updating with status and timely closure. 
• Coordinate and schedule equipment testing and pre-checks in advance of high visibility events. 

Provides basic support for Crestron systems and components

Collaborates and assists in the production of video and audio of live events, short media productions, podcasts, and training videos, for delivery to digital media sites, social media platforms, or a learning management system.

With direction performs all aspects of audio recording, mixing, editing, rendering, and publishing. 

With direction performs all aspects of video recording, editing, rendering, and publishing.

Assists in recording in a studio setting or in the field.  

Sets up and operates video and audio production equipment for in-studio or conference room productions (e.g., interviews, lectures, meetings, etc.) 

Recognizes and troubleshoots audio/video problems for both live and recorded productions. 

Coordinates with third party AV companies with installation, repair, and maintenance of all conference room systems.

Other duties as assigned.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist. 

Reaching: Extending hand(s) and arm(s) in any direction. 

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. 

Communicate: Frequently and effectively communicate with others. 

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.  

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. 

Light Work: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.