Long-Lewis Auto Group is looking for a Rental Operations Coordinator to join our team!
This is more than a customer service position—it's an opportunity to take ownership of an essential part of our dealership's daily operations. As our Rental Operations Coordinator, you'll be trusted to oversee the day-to-day rental process, coordinate vehicle availability, and deliver an outstanding customer experience from reservation to return. We're looking for a confident, self-motivated professional who enjoys responsibility, takes initiative, and can be counted on to keep the department operating efficiently.
The Rental Operations Coordinator is responsible for managing the daily operations of the rental department. This role requires excellent organizational skills, strong communication, sound judgment, and the ability to prioritize multiple responsibilities while providing exceptional customer service. You'll serve as the primary point of contact for rental customers while working closely with other dealership departments to ensure a seamless rental experience.
Coordinate rental reservations from initial inquiry through vehicle return
Manage vehicle availability and scheduling to maximize efficiency
Deliver exceptional customer service in person, over the phone, and via email
Maintain accurate rental agreements, records, and documentation
Communicate effectively with customers and dealership departments to ensure smooth operations
Resolve customer questions and concerns professionally and efficiently
Prioritize daily responsibilities while maintaining attention to detail
Identify opportunities to improve processes and proactively solve problems
Help ensure the rental department operates efficiently and reflects the Long-Lewis commitment to outstanding customer service
High school diploma or GED required
At least 2 years of customer service experience
At least 1 year of rental car service experience
Excellent communication, interpersonal, and customer service skills
Strong administrative, organizational, computer, and phone skills
Ability to work independently and take ownership of responsibilities
Excellent time management and problem-solving abilities
Professional, courteous, and confident demeanor
Ability to work effectively in a fast-paced, team-driven environment
Valid driver's license with a clean driving record
Competitive pay and benefits
Supportive team environment
Opportunities for growth within the company
A role where you'll be trusted with meaningful responsibility and have the opportunity to make a direct impact on the success of the department
If you're looking for a career where you'll be empowered to take ownership, solve problems, and play an integral role in a growing team, apply today!