Museum Experience Associate (part-time)
The Frick Museums and Art of Pittsburgh
Pittsburgh, PA
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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Card Processing, Customer Support/Service, Detail Oriented, Disability Accommodations, Diversity, Interpersonal Skills, Operations, Point of Sale (POS) Software, Point of Sale (POS) Systems, Press/Analyst/Public/Media Tours, Sales, Telephone Skills
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
MuseumExperienceAssociate
The Museum Experience Associate plays a vital role in welcoming, orienting, and providing exceptional customer service to visitors to the Frick Pittsburgh. MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, utilizing point-of-sale systems to sell tickets, memberships, and store merchandise, and providing information about exhibitions, events, Café offerings, and museum policies.The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.
- This is a United Steelworkers represented position.
- Must have a Commitment to fostering a workplace culture of equity and inclusion.
Reportsto: Museum Experience and Admissions Manager
Hours: Mustbe available Sunday – Saturday; evening and weekend availability is required
Status: Part-time, hourly
Hourly Rate: $14.76
Responsibilities:
- Cheerfully answer and direct phone calls, answer questions, and provide site-specific information
- Process reservations for exhibition admission, tour tickets, public programs, and special events
- EffectivelyengagevisitorsintheMuseumStore, assistwiththeir merchandiseselectionsandactively suggestthe pairing of other items to maximizesales
- Activelypromoteandsellmembershipsandparticipatein achievingmembershipsellinggoalsandpromotecurrentandupcomingsite-wideeventsandprograms
- Welcomeandorientvisitorsto the site whilemaintainingexcellentcustomerservice
- Openandcloseadmissionsandstore registersandassist in the daily operations of the Visitor Center
- Handle cash, credit card, and special transactions quickly and efficiently
- Maintaina workingknowledge of variousaspects of the point of sale(POS) system;troubleshoothardwareandticketing software; maintain comfort in responding to various situations that may arise
- MaintainoverallVisitorCenterappearanceandensure that merchandisedisplays are always freshand clean by daily re-stockinganddustingthe shelves,cabinetry,andproduct
- Other related duties as assigned
Qualifications:
- Possess excellent interpersonal and customer service skills with theability to communicateeffectively with visitorsandstaff– both in person and over the phone
- Priorretailsales and cashhandling required,andcompetencywithPoint of Saleorreservationsystemspreferred
- Self-motivated,adaptable,andacceptingof challenges; strongproblem-solvingskills
- Exceptionalorganizationalskillswith attention to detail
- Ability to handlea varietyofresponsibilitiesunder pressure
- A commitment to fostering a workplace culture of diversity and inclusion; commitment to creating an engaging, exemplary visitor experience
- Ability to safely lift upto25 poundsunassisted, move around the site, andstand for extendedperiods of time
- Clearanceof a backgroundcheck
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply. The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.
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