Museum System Specialist
Salary
$36,160.00 - $41,599.00 Annually
Location
25 - HINDS COUNTY, MS
Job Type
Full-Time
Job Number
9484-0475-20261008HIND
Department
0475 - ARCHIVES-ARCHIVES & HISTORY
Opening Date
10/09/2026
Closing Date
10/23/2026 11:59 PM Central
Agency Minimum Salary
$36,160.00
Agency Maximum Salary
$41,599.00
About the Agency
The Mississippi Department of Archives and History, established in 1902, collects, preserves, and provides access to the states archival resources. Today, this mission continues through the efforts of the departments five divisions. Our mission is to preserve Mississippis diverse historic resources and share them with people worldwide, inspiring the discovery of stories that connect our lives and shape our future. Agency contact: Laura Rawson, Personnel Manager, lrawson@mdah.ms.gov
About the Position
The Mississippi Department of Archives and History (MDAH) is seeking a Museum Support Technician to join the Information Systems Section within the Administration Division. This position plays a key role in ensuring that MDAH staff have reliable, effective, and responsive technology resources to support the agencys mission and daily operations. The Museum Support Technician provides frontline technical support to end users throughout the organization, both on-site and remotely. The position supports, maintains, and troubleshoots end-user technology equipment, including desktop computers, laptops, printers, communication devices, and related peripherals. The technician assists employees with a wide range of technical issues, from routine requests to more complex problems, by identifying causes, determining appropriate solutions, and providing timely technical assistance. The agency manages service requests through its helpdesk ticketing system. The Museum Support Technician accurately documents troubleshooting activities, actions taken, and resolutions in the system to maintain complete, reliable service records. The Museum Support Technician appropriately escalates issues requiring advanced technical expertise or specialized assistance to senior Information Systems staff to ensure timely, effective resolution. The Museum Support Technician provides comprehensive end-user support within an office automation and office systems environment and assists with the deployment, configuration, maintenance, and troubleshooting of technology resources. The position also provides technical support for museum and agency programs, events, and operations as needed. Because MDAH operates museums and public programs outside of traditional business hours, this position requires a rotating weekend and after-hours schedule. The technician will participate in a rotating schedule with other Information Systems staff to provide technology support and coverage for scheduled evening, weekend, and weekend-night programs and events. The anticipated regular work schedule will be Wednesday through Sunday to provide adequate technology coverage for museum operations. The schedule may vary based on agency programs, special events, operational needs, and the established staff rotation.
What youll need to be Successful
Strong customer service and communication skills, sound troubleshooting and problem-solving abilities, and the ability to work independently while collaborating effectively with Information Systems staff. The position requires a service-oriented approach and the ability to prioritize and respond effectively to competing technical support needs.
Preferred Qualifications
Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. AGENCY PREFERRED QUALIFICATIONS: relevant technical knowledge, and an understanding of office automation, office systems, operating environments, and/or complex communication devices.
No available description
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of end user support experience do you have?
02
Do you have relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices?
03
What is the highest level of education (or semester hours of college) you have completed?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406
| Location | Jackson, MS |
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