Accounting Policies, Banking Services, Business Solutions, Communication Skills, Compensation and Benefits, Computer Skills, Continuous Improvement, Customer Support/Service, Detail Oriented, Financial Services, Financial Transactions, Fortune 500 Customers, Fund Accounting, Government, Information Technology Consulting, Investment Funds, Investment Services, Investor Relations, Leading Edge Technology, Legal Support Skills, Marketing, Mathematics, Multitasking, Mutual Funds, Presentation/Verbal Skills, Reconciliation, Regulations, Retail, Risk, Risk Management, Securities Lending, Transaction Processing/Management, Writing Skills
Job Title: Mutual Funds Specialist
Location: Milwaukee, WI
Duration: Contract - 7 months (FTE conversion expected)
Pay Range: $31/hr (W2)
Job ID: 407229
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
BCforward is seeking a Mutual Funds Specialist to support U.S. Bank Global Fund Services as a Transfer Agent. The role requires experience in financial services or banking and the ability to manage shareholder inquiries, process transactions, and serve as a point of contact for internal and external clients. The position trains onsite and then converts to a hybrid schedule with multiple shifts available.
Work Schedule and Training
- Training: Approximately 8 weeks, fully onsite, 5 days per week.
- Training hours: 8:00 AM - 4:30/5:00 PM, with two 15-minute breaks and a 30-minute lunch.
- Post-training schedule: Hybrid, 3 days onsite per week.
- Multiple shifts required, examples include 8:00 AM - 4:30 PM, 9:30 AM - 6:00 PM, 10:30 AM - 7:00 PM.
- Overtime optional and available.
About U.S. Bank Global Fund Services (GFS)
GFS provides fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services, and alternative investment product services. The team enables fund sponsors to focus on investing while GFS protects business interests and minimizes risks.
Responsibilities:
- Act as Transfer Agent liaison for mutual fund and alternative investment companies and their shareholders.
- Accept and process telephone transactions and maintenance requests from institutional shareholders; field inquiries from retail shareholders as required.
- Respond to inquiries on account setup, prior transactions, fund objectives, performance, minimums, options, and account balances.
- Process new accounts, purchases, redemptions, exchanges, and account maintenance in line with department guidelines.
- Initiate customer or account financial transactions and adjustments as authorized.
- Calculate and process exact share trades, determine dividend distribution amounts, and reconcile account balances.
- Provide prompt notification of trade activity to internal and external clients; serve as a primary point of contact.
- Participate in continuous improvement, risk-based thinking, and employee engagement initiatives.
Required Skills & Qualifications:
- Background in financial services or banking.
- Ability to collect, interpret, and apply diverse client, fund, and regulatory information.
- Proficient mathematical and computer skills with high attention to detail.
- Effective verbal and written communication skills and excellent customer service skills.
- Ability to perform multiple tasks in a dynamic environment with minimal supervision.
Preferred Skills:
- Experience in mutual fund transfer agency or shareholder services.
- Familiarity with fund accounting processes and compliance guidelines.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.