Responsible for the selling and cashing of tickets and customer relations.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world''s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah''s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
WHAT YOU WILL NEED
ADDITIONAL REQUIREMENTS
HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for selling and cashing tickets and keeping money boxes balanced.
Responsible for the issuance of vouchers for the self-service machines.
Responsible for doing skims/draws/returns at appropriate times.
Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.
Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.
Track and complete Title 31 and Suspicious Activity reports.
Assure that guests have a favorable gaming experience.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.
HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for selling and cashing tickets and keeping money boxes balanced.
Responsible for the issuance of vouchers for the self-service machines.
Responsible for doing skims/draws/returns at appropriate times.
Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.
Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.
Track and complete Title 31 and Suspicious Activity reports.
Assure that guests have a favorable gaming experience.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.