Banking Services, Casinos, Communication Skills, Customer Support/Service, Detail Oriented, High School Diploma, Interpersonal Skills, Keyboards, Lift/Move 30 Pounds, Mathematics, Regulatory Compliance, Resolve Customer Issues, Sales
Mutuel Teller must have a passion for meeting our customers needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy.
Requirements:
- High school diploma or GED required.
- Experience in customer service and banking/ money handling preferred.
- Must possess strong communication skills, be flexible and detail oriented.
- Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horseracing terms, betting and programs.
- Must possess good interpersonal skills.
- Be available to work various shifts, weekends and holidays.
- Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License.
ADDITIONAL REQUIREMENTS
- Must have an outgoing, energetic and enthusiastic attitude.
- Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
- Must be able to lift up to 30 pounds.
- Responsible for fostering a fun environment.
- Responsible for being gracious to all guests and coworkers.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures that behavior and appearance are in compliance with established standards.
- Maintains a professional work environment with management and staff.
- Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.
Responsibilities:
- Ensure costumer bets are placed correctly
- Cash/Cancel tickets as requested by customer
- Cash/sell vouchers
- Draw or skim money as needed
- Provide customers with a list of scratches for tracks or results for races
- Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology
- Responsible for balancing drawer at the end of shift reporting all shortages to manager
- Resolve customer complaints regarding race sales and service
- Provide customer service regarding Horseshoe Indianapolis facility
C
Caesars Entertainment Inc