We are looking for a qualified and experienced MVD Clerk to join our team in Albuquerque NM! You will serve as the primary point of contact for inquiries, policy adjustments, and claims support. The ideal candidate is a proactive communicator dedicated to providing exceptional service and building long-term client relationships.
Key Responsibilities:
Fingerprinting: Fingerprint the public for MVD; TSA Prescreen, registrations, driver license finger printing, and state required fingerprinting.
Customer Support: Handle inbound calls, emails, and chats regarding policy questions, billing inquiries, and coverage clarifications.
Policy Management: Process, review, and update insurance policies (commercial, auto, home, life, etc.) with high accuracy.
Claims Assistance: Guide clients through the claims process, explaining coverage and facilitating communication with claims adjusters.
Problem Resolution: Research and resolve complex client issues with a focus on retention and satisfaction.
Coverage Counseling: Review existing policies to identify gaps in coverage and recommend appropriate policy upgrades or additions.
Data Accuracy: Maintain precise records of all client interactions in our CRM system.