Mystery Shopper Temporary

Company Overview

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring

Job Purpose

The Mystery Shopper/ Covert Auditor is responsible for conducting audits at emission testing stations throughout Rhode Island. This position requires independent work while regularly exercising independent professional judgement. They will also communicate regularly with management and operations and use analysis and professional judgment to recommend appropriate actions. This is a temporary position with an expected duration of 4-6 weeks.

Duties & Responsibilities

• Calling and scheduling appointments for state inspections
• Picking up the assigned vehicle and cash from the office each day
• Meeting with the designated DMV agent prior to each audit
• Driving to the targeted inspection station, requesting a state inspection, and observing the full inspection process, including payment
• Reconvening with the DMV agent after the inspection to document findings and complete the audit record (handwritten)
• Proceed to next inspection station
• Make additional appointments in between audits if necessary
• Perform other duties as assigned by manager