Mystique - Lounge Server

As a Lounge Server, a typical day might include the following:

• As guests are arriving in our venues you are greeting them with a welcoming smile and are able to provide them with fast, friendly beverage service
• Accurately taking the guests food and drink order, communicating this to the bartender and assisting with preparation of drinks before presenting to guests
• Monitoring guest consumption of alcohol and intervene when needed according to all necessary guidelines
• Promoting Big Night Entertainment Group Restaurants and Venues in a positive and professional manner
• Working well with others as you will be working with other cocktail servers, bartenders, bar backs, and management
• Remembering guests names and utilize them when appropriate
• Building guest loyalty
• Resolving service problems with empathy and according to guidelines
• Maintaining a clean and stocked work area
• Other duties to be assigned

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• Minimum 1 year restaurant or cocktail serving experience in a high-volume, upscale food and beverage and/or club environment required
• TIPS or other recognized Alcohol Certification required
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• Must have the ability to complete the process for the Massachusetts State Gaming Commission license prior to starting
• You present a neat and professional appearance
• You are able to communicate effectively and accurately with customers, the public and co-workers
• You are able to demonstrate teamwork with other staff members
• You are able to accurately count money and provide necessary change
• You have an ability to build guest loyalty with an outgoing and friendly demeanor
• You have an excellent memory and ability to multitask

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.