N99881 Accounts Receivable Technician, Tahlequah

Accounts Receivable Technician OBA/12

Office of Business Affairs

CODES

JOB CODE: 9252 EEO: 04 GRADE: 12/1

OTRS : Optional E/NE : NE VAC : 7 hrs

DEGREE: 01 SAFETY SENSITIVE: No DATE: 5/24

CUPA: 512000 SOC: 43-3031

JOB SUMMARY

This position provides technical customer and student support for accounts receivable operations.

MAJOR DUTIES

Advises and assists students, parents, and external customers concerning financial obligations to the university.

Negotiates payment arrangements and analyzes financial aid and/or scholarship awards for students with delinquent accounts to determine Deferment of Hold eligibility.

Understands financial aid award processes.

Understands course registration deadlines as they relate to billing charges.

Prepares documents necessary to submit past due accounts for collections; communicates with account holders in regards to account collections. Communicates with collection agencies to place accounts and report payments.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of financial aid and related federal regulations.

Knowledge of university policies and procedures.

Knowledge of data analysis.

Knowledge of the Fair Debt Collection Practices Act and Bankruptcy Law.

Skill in interpersonal relations and in dealing with the public.

Skill in decision making and problem solving.

Skill in the operation of computers and job-related software programs.

Skill in the provision of customer services.

Skill in oral and written communication.

Processes refunds due to financial aid, scholarships, loans, personal payments, and/or other miscellaneous payments.

Understands bankruptcy policies and reviews court documentation for accuracy.

Assists with enrolling students in payment plans.

Prepares monthly invoicing for varies accounts.

Reviews and uploads student charges for various departments to student accounts.

Performs a variety of reconciliations including departmental postings to bursar accounts, cashiering transactions to the university's subledger, and general reconciliation of bursar processes.

Follows university cash handling policy to ensure accuracy.

Prepares daily banking deposits.

Posts adjusting entries to bursar accounts.

Maintains Study Away Trip accounts for students, faculty and staff.

Verifies and updates address information, name changes, and changes of status for students, employees and vendors.

Participates in university events designed to acquaint and educate students and parents with financial obligations to the university.

Scans and indexes documents.

Performs related duties.

Must be able to maintain regular attendance.

SUPERVISORY CONTROLS

The Bursar assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include financial aid rules and regulations, Family Educational Rights and Privacy Act guidelines (FERPA), IRS guidelines for 1098T processing, Fair Debt Collection Practices Act, Bankruptcy Law, and department and university policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related technical and customer service duties. Strict regulations, the need for accuracy and frequent interruptions contribute to the complexity of the position.

The purpose of this position is to provide financial counseling and service to university students, and accounting support for accounts receivable operations. Success in this position contributes to the efficiency and effectiveness of those operations.

CONTACTS

Contacts are typically with co-workers, other university personnel, students, parents, faculty, staff, and members of the general public.

Contacts are typically to provide services, to give or exchange information, or to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk table or while intermittently sitting, standing or stooping. The employee may need to occasionally lift light objects.

The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a baccalaureate degree.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

PREFERRED QUALIFICATIONS