National Account Consultant

• Performance

• Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.

• Achieve membership goals, quotas and minimum activity standards

• Manage RFI and RFP responses ensuring accuracy and timeliness

• Promote HMSA's products and services through consistent customer contact via phone and email correspondence with local and mainland contacts

• Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer

• Responsible for being the primary contact for all account service issues

• Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions

• Relationships

• Manage national accounts with less than 25 subscribers, providing solutions based on our customers' needs.

• Become a trusted advisor to accounts as well as with the accounts' consultants/brokers

• Develop relationships with groups through resolving issues and providing innovative solutions to group inquiries.

• Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.

• Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.

• Work on ancillary product proposals as requested

• Analysis

• Evaluate customer's business requirements and propose solutions to meet our customer's needs.

• Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to help meet their business objectives.

• Industry knowledge

• Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes

• Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.

• Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.

• Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.

• Administrative

• Maintain accurate records of all activity and document all interactions via Salesforce.

• Report proposal/sales activity, jeopardy/lost accounts, competition, major issues as needed to the management team.

• Performs all other miscellaneous responsibilities and duties as assigned or directed

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