National Account Coordinator
Position Summary
The National Account Coordinator is responsible for managing and coordinating all Interterritorial (ITT) transactions and National Account-related activities. This role serves as a key liaison between Novatech, servicing dealers, customers, and internal departments to ensure seamless communication, timely processing, and successful execution of national account opportunities. The ideal candidate is highly organized, detail-oriented, and excels at managing multiple projects while maintaining exceptional customer service and communication.
Key Responsibilities
National Account Communication Management
- Monitor and manage the National Account inbox daily.
- Organize and categorize communications according to established folder structures and processes.
- Respond to inquiries and requests within established service level expectations.
- Coordinate with Sales, Operations, Logistics, Service, and other departments to obtain updates and resolve issues.
- Ensure all customer and dealer communications are accurate, timely, and professionally managed.
Interterritorial Deal Coordination
- Create and distribute all required interterritorial documentation to servicing dealers.
- Coordinate with dealers to establish pricing, timelines, and project requirements.
- Manage communications throughout the lifecycle of each interterritorial transaction.
- Request and coordinate equipment procurement once agreements are finalized.
- Assist with customer installation scheduling and implementation activities.
- Ensure all required documents, agreements, and supporting paperwork are received, reviewed, and completed accurately.
- Coordinate lease return activities as required.
- Maintain ownership of assigned opportunities through completion, ensuring all parties remain informed and aligned.
Equipment Record Administration
- Update equipment records and customer databases with servicing partner information and related account details.
- Coordinate equipment tag distribution and customer documentation requirements.
- Maintain accurate and complete records throughout the customer lifecycle.
Operational Support and Reporting
- Participate in operational review calls and cross-functional meetings.
- Prepare status updates on open national account and interterritorial orders by market.
- Track and communicate project milestones, risks, and challenges.
- Collaborate with Sales and Operations teams to identify and resolve issues impacting customer satisfaction or project completion.
Qualifications
- 2+ years of experience in customer service, account coordination, sales support, operations, or project coordination.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, and Teams.
- Strong attention to detail and commitment to process accuracy.
- Ability to collaborate effectively across multiple departments and external business partners.
Success Factors
- Strong sense of ownership and accountability.
- Customer-focused mindset with exceptional follow-through.
- Ability to build and maintain relationships with internal teams, customers, and servicing dealers.
- Proactive problem-solving and issue resolution skills.
- Ability to effectively prioritize work while maintaining accuracy and responsiveness.
This position plays a critical role in ensuring National Account opportunities are executed efficiently, customers receive outstanding service, and all interterritorial transactions are completed accurately and on time.
Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.