National Account Manager - Integrated Facilities Management (IFM)

Overview:

The National Account Manager is responsible for managing a $20M+ portfolio of Integrated Facilities Management (IFM) services delivered through a national subcontractor network. This role serves as the primary client contact, ensuring operational excellence, financial performance, vendor accountability, and consistent service delivery across multiple locations.

Responsibilities:

Key Responsibilities:

• Manage client relationships and serve as the primary point of contact for assigned national accounts.
• Oversee subcontracted service providers and ensure compliance with contractual requirements and service level agreements (SLAs).
• Drive operational performance, service quality, customer satisfaction, and continuous improvement initiatives.
• Manage account financials, including forecasting, profitability, budgeting, and cost-control measures.
• Lead vendor performance reviews, corrective action plans, and subcontractor onboarding activities.
• Analyze KPIs, operational metrics, and customer feedback to improve account performance.
• Support contract renewals, service expansions, and organic growth opportunities.

 

Services Managed

Oversight of subcontracted providers delivering services including:

• Building Construction & Repair
• Facility Management Services
• Outsourced Facility Management
• Janitorial Services
• HVAC
• Electrical Services
• Elevator & Escalator Services
• Plumbing
• Fire Safety Systems
• Flooring & Carpeting
• Lighting & Fan Maintenance
• Exterior Signage
• Parking Lot Maintenance
• Landscaping & Snow Removal
• Pest Control
• Waste Disposal
• Dining & Vending Services
• General Hardware Services

 

Qualifications:

Qualifications:

• 5+ years of experience in facilities services, IFM, national account management, or multi-site operations.
• Experience managing subcontracted vendor networks and large client portfolios.
• Strong client relationship, financial management, and operational leadership skills.
• Proven ability to manage multiple stakeholders and service lines across geographically dispersed locations.
• Bachelor's degree preferred or equivalent experience.

 

Core Competencies:

• National Account Management
• Vendor Management
• Facilities Operations
• Financial Acumen
• Contract Management
• Client Relations
• Operational Excellence
• Continuous Improvement
• Strategic Planning
• Executive Communication

 

Preferred Experience: Managing national IFM accounts supporting manufacturing, industrial, logistics, retail, healthcare, commercial real estate, or aviation environments.

 

Travel: 25–50%

 

Benefits:

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

• 401(k) Retirement Plan available for all team members

 

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.