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National Account Program Manager

Hired by Matrix

Brownsville, TX

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JOB DETAILS
SALARY
$48–$52 Per Hour
SKILLS
Accounts Receivable, Billing, Calendar Management, Coaching, Communication Skills, Construction, Contract Management, Contract Review, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Data Analysis, Documentation Plan, Forecasting, Funding, Identify Issues, Matrix Management, Mentoring, Metrics, Microsoft Office, Microsoft Project, National Sales, Operations Management, Operations Processes, People Management, Performance Analysis, Performance Metrics, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Program Planning, Project Management Professional (PMP), Project Planning, Project/Program Management, Quality Assurance, Quality Control, Relationship Management, Resource Management, Sales, Scorecarding, Service Level Agreement (SLA), Staff Development, Staff Requirements, Statement of Work (SOW), Statistics, Systems Administration/Management, Team Lead/Manager, Trend Analysis, Willing to Travel
LOCATION
Brownsville, TX
POSTED
8 days ago
At-a-Glance:
Are you ready to build your career by joining an international fire and alarm protection company. If so, our client is hiring a National Account Program Manager.

Position Type:
  • Contract
  • Onsite
Required
  • Minimum Qualifications:
    • Bachelor’s degree preferred with 5+ years’ experience in the alarm industry, 5+ years of demonstrated project management experience, and 2+ years of customer relationship management experience.
    • Alternative combination of education and experience.
    • Advanced electronic security industry knowledge.
    • Construction experience preferred.
    • CSPM or PMP certification preferred.
  • Knowledge/Skills/Abilities:
    • Demonstrated proficiency in managing customer accounts and relationships.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Excellent communication and listening skills with ability to engage all management levels.
    • Advanced Domain knowledge/expertise in the commercial security industry.
    • Strong knowledge of sales, installation, service, billing and monitoring systems which assist managing National Accounts.
    • Technical understanding of electronic security industry.
    • Strong organization and matrix management skills.
    • Team Management.
    • Coaching, mentoring, and staff development skills.
    • Actively seek ways in which to act as a role model, guide, develop and mentor others within the organization.
    • Intermediate MS Office and Project skills.
    • Maintain knowledge of industry and company operations.
    • Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.
    • Ability to travel as required.
Responsibilities:
  • Will assume the role of the “Operations Relationship Manager” with assigned customer(s) and be the focal point for Customer communications of performance, metrics, issues, and other account items.
  • Operationally responsible for delivery of all installation projects and the service ticket portfolio for a Specific Customer(s) assigned within the National Accounts customer portfolio and facilitation of customer requests/issues related to Monitoring, Billing, A/R.
  • Serves as the escalation point for operational issues with each account as they may arise and facilitate resolutions through various internal or external groups.
  • Prepare formal correspondence in response to customer’s questions or concerns.
  • Responsible for delivery within established targets and achievement of account and customer objectives.
  • Establish relationships with appropriate Customer contacts.
  • Develop and maintain communication rhythms with each customer based on their needs as well as our standard reporting and communication processes.
  • Will attend customer meetings, developing and performing presentations and representing all aspects of his/her area of responsibility.
  • Acts as an advisor to project managers, functional managers, supervisors, and project team members regarding projects, tasks, and operations.
  • Adheres to master program plans and schedules, analyzes issues and develops solutions, and directs the work of internal and external resources assigned to program.
  • May have direct supervisory responsibility.
  • Work closely with Service and the Field delivery organization to ensure Service Ticket performance is in line with standards and SLA’s.
  • Manage and deliver key Customer/account metrics including items such as the Quarterly Scorecard Review, Metrics surrounding Install projects and Service Ticket performance, Monitoring statistics, SLA attainment, etc.
  • Review and analyze account data to identify issues/trends and identify opportunities for improvements. Plan and implement improvement opportunities for accounts.
  • Collaborate with other groups to align on operating interactions and processes, optimize delivery efficiency, and customer satisfaction.
  • Provide accurate forecasting information.
  • Develop appropriate planning documents including project plans, scope documents, SOW’s, charters, Execution Playbooks, etc.
  • Review requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics.
  • Define and initiate projects and establish resources to manage projects.
  • Review and manage contracts with General Contractors or Customers.
  • Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations.
  • Ensure effective Quality Assurance/Quality Control mechanisms are in place and adhered to.Support other groups as needs arise.
  • Performs other duties as assigned.
Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ankit at (201) 377-5090 to learn more.

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About the Company

H

Hired by Matrix

We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success. Whether you are looking for the best candidate for your company or searching for your next career move, we are dedicated to making sure you thrive. We take your needs personally and have a variety of services to ensure you reach your goals. We listen to the needs of our clients and candidates and then thoughtfully match the right person with the right job. When people come together doing what they love success is guaranteed and partnerships last.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.hiredbymatrix.com

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