National Account Program Manager

Abacus

Brownsville, TX

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JOB DETAILS

SKILLS

Billing, Communication Skills, Construction, Customer Relationship Management (CRM), Customer Satisfaction, Microsoft Office, Microsoft Project, National Sales, Operations Management, Organizational Skills, Post-Sales, Project Management Professional (PMP), Project Tracking, Project/Program Management, Sales, Sales Management, Service Delivery, Service Level Agreement (SLA), Willing to Travel

LOCATION

Brownsville, TX

POSTED

1 day ago

Join Our Team in Brownsville, TX!

We are seeking a dynamic leader to manage our national accounts and drive operational excellence. Located in the vibrant city of Brownsville, TX, this role offers a unique opportunity to work with our largest key customers and collaborate with various departments to ensure seamless service delivery. Enjoy the rich culture and growing community of Brownsville while advancing your career with us.

As a leader in operational account management, you will be the primary contact for our national account customers post-sales. Your role involves managing customer relationships, overseeing installation projects, and ensuring service ticket performance aligns with our standards and SLAs. You will collaborate with internal teams and external partners to optimize delivery efficiency and customer satisfaction. This position involves managing a portfolio of accounts with a general dollar volume range of $5M - $12M.

Requirements

Bachelor's degree preferred with 5 years of experience in the alarm industry.
5 years of demonstrated project management experience.
2 years of customer relationship management experience.
Advanced knowledge of the electronic security industry.
Technical understanding of sales, installation, service, billing, and monitoring systems.
Strong communication and organizational skills.
Ability to travel as required.

Preferences

Construction experience.
CSPM or PMP certification.
Intermediate MS Office and Project skills.

Ready to make a difference? Apply now to join our team and lead the way in national account management!

Subject Line: Exciting Opportunity in National Account Management

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About the Company

Abacus

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