National Account Sales Specialist - THD

Position Purpose:

The National Accounts Sales Specialist - THD is responsible for overseeing national-level operations with The Home Depot, ensuring streamlined processes and effective communication. This role includes setting up new markets, maintaining pricing, and providing training for local territory managers and order coordinators, ensuring they are proficient in handling The Home Depot orders. Additionally, the position involves managing accounts receivable, assisting with large job quotes, handling SPS Commerce PO updates, addressing order entry and PO issues, and fielding customer service inquiries to optimize account performance and customer satisfaction.

Key Responsibilities:

• Drive operational excellence by efficiently managing The Home Depot (THD) daily operations at a national level to optimize account performance and growth.

• Strategically set up new markets in the Quote Center, ensuring seamless integration and compliance with established standards.

• Maintain and update pricing in the Quote Center, guaranteeing accuracy and consistency to support THD's strategic pricing initiatives.

• Elevate local market capabilities by delivering comprehensive training programs to Territory Managers and SRS Order Coordinators assigned to THD operations.

• Provide critical support in managing The Home Depot Accounts Receivable, ensuring timely resolution of discrepancies and alignment with financial objectives.

• Collaborate on large job quotes and special requests within assigned regions, delivering tailored solutions that meet client specifications and business objectives.

• Oversee the maintenance of SPS Commerce purchase order updates, ensuring precise and current transactional data to support supply chain integrity.

• Enhance order processing efficiency by assisting with accurate order entry into Agility, supporting streamlined operations and customer satisfaction.

• Proactively address and resolve purchase order errors and issues with THD stores, fostering strong retailer relationships and operational efficiency.

• Deliver exceptional customer service by expertly fielding and resolving inquiries from THD stores, ensuring high levels of satisfaction and loyalty.

• Support the THD and SRS sales teams in building relationships.

• Share data and other insights with the supported SRS markets.

• Become expert in each supported THD / SRS market

• Form close partnership with Order Coordinators in supported markets

• Exceed all KPIs and Sales goals.

• Support THD event coordination insuring that all applicable events are attended and fully supported by SRS.

Direct Manager Direct Reports:

• Direct Manager: The National Accounts Sales Specialist - THD reports directly to the Manager, National Accounts Sales Specialist - THD.

• Direct Reports: This position has no direct reports.

Travel Requirements:

• The National Accounts Sales Specialist - THD position requires periodic travel to various Home Depot locations and regional offices to facilitate market setup, conduct training sessions, and manage customer service interactions, ensuring the effective execution of national operations.

Physical Requirements:

• The National Accounts Sales Specialist - THD position primarily involves office-based tasks. As such, the incumbent is expected to perform duties requiring prolonged periods of sitting, frequent use of standard office equipment such as computers and telephones, and occasional lifting of up to 10 pounds. The role may also require occasional travel for training and meeting purposes. Attentiveness to detailed information and effective communication with team members and clients is paramount. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job, as outlined under the Americans with Disabilities Act (ADA) guidelines.

Working Conditions:

• The National Accounts Sales Specialist - THD operates within a dynamic and hybrid work environment, combining both remote and office-based elements to optimize productivity and team collaboration. This role demands adaptability and efficiency, navigating a fast-paced, deadline-driven setting that requires timely and accurate management of daily operations at a national scale. The specialist will engage in critical tasks such as setting up new markets in the Quote Center, maintaining pricing, and training local Territory Managers and Order Coordinators affiliated with Home Depot. The successful fulfillment of responsibilities, including managing accounts receivable, assisting with large job quotes, handling special requests from regions, and ensuring the accuracy of order entries into Agility, underscores the essential nature of maintaining composure and effectiveness under pressure. Additionally, the role involves working closely with Home Depot stores to address any purchase order errors or issues, as well as managing customer service calls, all of which necessitate a commitment to delivering high-quality service and results within tight deadlines.

Minimum Qualifications:

• Minimum of 3-5 years of experience in national account management or sales operations, preferably within the retail or home improvement industry.

Preferred Qualifications:

• Extensive Industry Knowledge: Demonstrated expertise within the building materials industry, with a specific focus on managing national retail accounts.

• Advanced Data Analysis Skills: Proficient in utilizing data analytics tools to drive insights and optimize sales strategies, ensuring data-driven decision-making.

• Technical Proficiency: In-depth experience with Quote Center, SPS Commerce, and Agility, along with the ability to quickly master new software and systems relevant to account management.

• Project Management Certification: Recognized qualifications such as PMP or similar, showcasing the ability to lead complex projects and coordinate between various stakeholders efficiently.

• Proven Leadership Experience: History of training and developing high-performing sales teams or account management staff, with an emphasis on fostering a results-oriented culture.

• Advanced Communication Skills: Exceptional written and verbal communication skills, facilitating effective collaboration with both internal teams and external partners at The Home Depot.

• Conflict Resolution Expertise: Demonstrated ability to navigate and resolve order discrepancies and account issues effectively, ensuring minimal disruption to client operations.

• Strategic Account Management Experience: Proven track record in developing and executing strategic account plans that have resulted in increased revenue and strengthened client relationships.

• Financial Acumen: Strong understanding of financial principles and the ability to assist in managing accounts receivable processes, ensuring alignment with overall financial goals.

• Customer Service Excellence: Commitment to delivering superior customer service, coupled with a proactive approach to identifying and addressing client needs.

Minimum Education:

• Bachelor's degree in Business, Sales, Marketing, or a related field or equivalent professional experience.

Preferred Education:

• Master's degree in Business Administration, Supply Chain Management, or related field is a plus.

Certifications:

• No certifications are required for this role.

• Preferred certifications: Project Management Professional (PMP), Sales or account management certifications

Salary Pay Transparency Statement

• The base salary for this position typically falls within the range of $61,200.00 to $97,800.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Competencies:

• Communication Proficiency: Demonstrates exceptional verbal and written communication skills to effectively train local territory managers, coordinate with SRS order coordinators, and address inquiries from The Home Depot (THD) stores, ensuring clarity and understanding across all levels of interaction.

• Technical Aptitude: Exhibits a strong capacity to utilize and manage various systems such as the Quote Center, Agility, and SPS Commerce, facilitating accurate order entry, pricing maintenance, and PO updates to support efficient daily operations.

• Organizational Skills: Maintains exemplary organizational abilities to oversee and manage multiple responsibilities, including setting up new markets, handling large job quotes, and managing accounts receivable, ensuring seamless operation and timely completion of tasks.

• Customer Service Excellence: Provides outstanding customer service by promptly and effectively managing service calls from THD stores, resolving PO errors/issues, and addressing special requests, thereby enhancing customer satisfaction and loyalty.

• Analytical Acumen: Utilizes strong analytical skills to assist with managing accounts receivable and evaluating large job quotes and special requests, ensuring accurate and profitable handling of national accounts.

• Adaptability and Learning Agility: Demonstrates the ability to quickly adapt to changing circumstances and learn new processes or systems, particularly in addressing special requests and supporting the training of team members.

• Collaboration and Teamwork: Fosters a collaborative work environment by effectively cooperating with internal and external stakeholders, including local territory managers, SRS coordinators, and THD stores, to achieve collective organizational goals.

Not the right job for you? Register your details at the ''Introduce Yourself'' link (top right) and we''ll be in touch!

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.