Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Database Programming Languages, Employee Benefits, Equal Employment Opportunity (EEO), Federal Laws and Regulations, Food Delivery, Genetics, Healthcare, High School Diploma, Maintain Compliance, Marketing, Menu Development, Microsoft Excel, National Sales, Operational Improvement, Operational Strategy, Operational Support, Power BI, Pricing, Problem Solving Skills, Purchase Orders, Reporting Skills, Resolve Customer Issues, Restaurant, Safety/Work Safety, Sales, Sales Management, State Laws and Regulations, Stock Purchase Plans
1421361, No, 6930, 3921, 1, 0.0, 0.0, 21-Jul-2026, National Account Specialist, West Creek-Broadline Corp (0625), Position Details
- Located onsite in Richmond, VA., 4 days onsite, with 1 remote day (subject to change).
We Deliver the Goods
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America's food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose
Supports National Account Managers, Account Executives, and national customers by providing advanced reporting, analytical support, pricing and program tracking, and day‑to‑day operational support for national accounts. This role serves as a primary liaison between customers, National Account Managers, and OpCos to ensure contract compliance, reporting accuracy, and program execution. The National Account Specialist independently develops and modifies reporting solutions, analyzes customer‑specific data, and proactively communicates with stakeholders to resolve issues and support the overall success of national account programs.
Primary Responsibilities
- Supports National Account Managers and Account Executives, as well as national customers, with reporting, pricing support, LTO tracking, and day‑to‑day operations of national accounts.
- Acts as the liaison between customer account(s) and OpCos to secure, support, and develop customer relationships.
- Interacts directly with customers and OpCos to ensure contract, pricing, and program requirements are met and that orders and special requests are processed appropriately.
- Resolves issues between customers and OpCos to maintain a positive and professional customer interface.
- Runs weekly, monthly, and quarterly reports, including special report requests; compiles data and submits monthly and quarterly rebate requests.
- Creates and modifies query language within Power BI report templates to meet customer‑specific reporting requirements.
- Creates, analyzes, and validates reports in Microsoft Excel to support customer‑specific projects and initiatives.
- Follows up directly with customers to confirm report accuracy and ensure reporting needs and expectations are met.
- Communicates independently with National Account Managers, customers, and OpCos regarding program follow‑up, including initiatives such as LTO tracking, obsolete inventory, and open purchase orders.
- Functions as a team member within the department and organization and performs other duties as assigned to best serve the company.
- Performs other duties as assigned
- Complies with all policies and standards
- 149765BR, 12500 West Creek Pkwy, Richmond, Virginia (VA), 1st Shift, Full Time, Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement., High School Diploma/GED or Equivalent related experience with 1 - 3 Years of sales or marketing experience., Performance Foodservice, 3+ years of sales, marketing, or related experience within the foodservice industry., Virginia,
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams., Click Here for Benefits Information, $55000. to $62000. with bonus opportunity
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Performance Food Group Co