National Account Specialist - Wholesale

Position Overview

Ultimate Staffing is actively seeking a dedicated National Account Specialist - Wholesale to join their client's dynamic team in California. This role requires a professional who is keen on ensuring exceptional order management and customer satisfaction within the wholesale sector.

Responsibilities

• Process Orders for Wholesale, National Accounts through the complete order lifecycle from entry through delivery for assigned brand accounts, ensuring accuracy, on-time delivery, and customer satisfaction.
• Timely and Proactive Communication: Serving as the Key point of contact for customer communication, handling order statuses, delivery commitments, NPI coordination, and timely issue resolution.
• Forecasting and Sales Report Generation: Ensure the Sales team has clear visibility into open orders and gross sales projections. Maintain accurate 3-month rolling forecasts in Full Circle and coordinate sample shipments for RFPs and RFQs.
• Supply Chain: Proactively communicate inventory needs to the Supply & Demand team to prevent stockouts, cover forecasts, and meet all delivery commitments.
• Returns Processing: Managing customer returns process for assigned carrier accounts, escalating to Sales for approval to protect customer relationships.
• Performance KPI: Keep leadership informed of sales projections, operational risks, and critical issues requiring escalation to enable proactive decision-making.

Requirements

• 4 - 6 years of experience in a similar Account Specialist role managing wholesale accounts
• Experience with Full Circle ERP system is highly preferred
• Ability to maintain and develop client accounts
• Ability to work in office 2 - 3 days weekly (Irvine, CA HQ)
• Proficiency with Microsoft Office Suite - Word, Excel, Outlook, PowerPoint
• Strong written, verbal, and oral communication
• Proven ability to resolve supply chain bottlenecks and collaboration within sales and other departments

Work Hours

The role requires availability from Monday to Friday, Hybrid (1 - 2 days in office)

Benefits

The position offers a competitive salary with a pay range between $70,500 and $84,000 annually.

Additional Details

The National Account Specialist - Wholesale will play a pivotal role in driving operational excellence and fostering strong customer relationships in a fast-paced and rewarding environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.