National Accounts Coordinator

Novatech is The Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

We have a great opportunity for a National Accounts Coordinator, supporting our clients.

This position will have short- and long-term responsibilities that will change over time as the needs of Novatech change. Effective timely communication will play a large part of all responsibilities. The following list of responsibilities serves as a high-level overview and may not take into consideration all aspects of the role.

1. Manage National Account Communications
   1. Active monitor NA inox and categorize communications into folder structure
   2. Provide response to the sender within 2 hours
   3. Engage other Novatech departments for updates as needed
   4. Ensure Inbox is kept up to date daily.
2. Manage Welcome Ship-Out queue
   1. Initiate Welcome Call within 24 hours of installation
   2. Conduct Salesforce and EA updates as process dictates
   3. Mail letter with tag.
   4. Ensure complete installation has been conducted.
   5. Ensure NovaVision has been offered, updated in EA
   6. Ensure device is enrolled on Nsight
3. Manage ITT Ship-Ins
   1. Monitor NA inbox for ship in ITT’s
   2. Communicate with dealer on next steps
   3. Ensure ITT is complete
   4. Verify with local market for ITT acceptance
   5. Create Ship-in Deal in SF
   6. Monitor process and communicate with dealer/local market as needed.
4. Manage Outbound ITT (assign 1 market at the 3-to-4-month mark)
   1. Work with Predelivery to validate information
   2. Create ITT documents and send them to appropriate dealer
   3. Negotiate timelines and process with dealer
   4. Update Procurement on shipping information
   5. Ensure all documents from the dealer are returned in a timely manner and complete.
   6. Process and coordinate any lease returns
   7. Maintain communication and close the loop on the process.

Novatech Offers:

• Market competitive salary based upon experience + commission based on performance
• Mileage reimbursement program
• Comprehensive benefit packages include medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals.
• Employee Recognition Program

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.