National Accounts Fiber Coordinator

Pay Rate: $22 per hour

Duration: 5 Months

Work Mode: Hybrid

Location: Atlanta, GA

Summary:

• Shift Hours: 7am-4pm, Monday – Friday with occasional opportunities for overtime afterhours and on weekends if needed.

Responsibilities:

• Receive and process routine supplier and customer orders, inquiries, and concerns regarding shipments of recyclable materials.
• Manage weekly allocations for recyclable commodities and schedule movement with logistics and customers to ensure timely pickups and deliveries.
• Collaborate with the supply team to maintain proper mill inventories.
• Adapt to changing market conditions which may affect load schedules.
• Manage quality and safety exceptions urgently to minimize cost.
• Ensure accurate and timely payments to suppliers and invoices to customers, maintaining documentation in the CieTrade system.
• Maintain account profile data and update as changes occur.
• Meet weekly metrics set by management to ensure all loads are maintained and managed accordingly.
• Communicate effectively with all stakeholders to provide the highest level of customer service.
• Develop and nurture positive relationships with internal and external capabilities such as Logistics, Accounting, and Sales.
• Assist with onboarding new accounts and resolving disputes in a timely fashion.
• Participate in in-house continuing education to further knowledge and skills.

Requirements:

• Entry-level position; no prior experience in recycling necessary.
• High School diploma required; BA/BS preferred or equivalent experience in a high-volume customer service or support environment.
• Intermediate or higher proficiency in Microsoft Office: Excel, Outlook, PowerPoint, Word.
• High proficiency in typing.
• Strong ability to learn new systems.

Preferred Skills:

• Effective communication skills with various audiences, from peers to senior leadership, as well as internal and external suppliers and customers.
• Detail-oriented and organized with the ability to coordinate changes with schedules and carriers promptly.
• Adaptable to change in a growing business environment.
• Customer orientation with the ability to conduct business with the supplier’s and customer's best interest in mind.
• Big-picture thinker with the ability to understand how the role fits into the overall business and industry.
• Creative with the ability to bring improvement ideas and assist in implementing solutions.
• Teamwork and collaboration skills to work effectively with others in the organization.
• Problem-solving skills to identify and research issues while seeking resolutions to minimize cost and satisfy stakeholders.
• Results-driven focus on achieving personal and team goals.
• Persuasiveness in gaining acceptance of ideas, plans, activities, services, or products.
• Ethics and integrity in alignment with company values.