Position Summary

The National Account Manager – Service is responsible for driving maximum profitability and market growth for an assigned book of business of national accounts, by securing new business, growing existing relationships, and executing strategic initiatives to expand Curry Supply’s service and aftermarket support offerings.
 
 This role requires executive-level negotiation, high-level professionalism, and the ability to develop and execute 1–3 year strategic account plans. The position is accountable for meeting or exceeding monthly sales attainment goals, while delivering long-term account growth, retention, and profitability.

Reporting Structure

Reports to: Vice President of Product Support
 Direct Reports: None

Key Responsibilities

- Manage an assigned book of business consisting of designated national accounts
 - Meet or exceed monthly sales attainment goals
 - Develop and maintain strong customer relationships
 - Identify and secure new service opportunities (repair, maintenance, field service, and support programs)
 - Execute account-specific growth strategies
 - Conduct customer needs assessments and service program evaluations
 - Develop pricing strategies and service offerings
 - Present business plans for leadership approval
 - Resolve customer concerns and ensure service execution satisfaction
 - Coordinate cross-functionally across service, operations, and support teams
 - Define a go-to-market strategy for service offerings
 - Provide monthly reporting on service account performance
 - Monitor industry trends and service demand
 - Participate in customer visits and service reviews
 - Continuously improve product and service knowledge

Collaboration Expectations

- Maintains primary ownership of national account relationships
 - Joint calls with vendor partners are encouraged
 - Internal collaboration limited to coordination as needed
 - Routine joint calls with Curry Supply sales reps are not a defined responsibility
 - Operates independently in customer-facing engagements

Qualifications

Bachelor’s degree or equivalent experience
 5+ years of national account or service sales management experience
 Proven record of achieving sales goals
 Experience with service operations or aftermarket support preferred
 CRM experience preferred
 Strong communication and organizational skills

Working Conditions

30–40% travel required
 Valid driver’s license required
 Ability to lift up to 40 lbs.

Compliance & Safety

This is a safety-sensitive role subject to company policies.

Job Location

Remote with travel required