National Air Logistics Healthcare Product Manager

It''s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers'' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The National Air Logistics Healthcare Product Manager will manage and monitor CGT and CDMO customers ensuring compliance with all agreed company policies. Ensuring that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. While working collaboratively with Operations and Sales Management to ensure maximum client satisfaction.

How you create impact

• Develop and maintain relationships with key clients.
• Run daily activity reports and maintain overall awareness of live shipments.
• Complete and send client reports/KPI's /QBR and Investigation reports in accordance with specific client requirements.
• Attend off site client meetings.
• Provide shipment specific updates where required.
• Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
• Customs Invoice / Shipping approvals.
• Monitor / Assist with live bookings / collection orders.
• Understand client tariffs and handle quotations / pricing request / shipping inquiries
• Maintain Site lists and distribute Site letters / Starter Packs where required.
• Identify and implement strategies to improve quality of service and productivity.
• Monitor client profit and loss accounts to maintain agreed levels of profitability.
• QuickSTAT operating system:
• Maintain QuickTRACK, to include SI's (Special Instructions) and customer information.
• First Class, to include client email / contact group information updates.
• Assist Customer Service Team as required or dictated by QuickSTAT Management
• Assist the Commercial Group as required or dictated by QuickSTAT Management
• Assist JFK Management on the CIR Log data entry
• Assist QA with IR investigation and timelines for there Key accounts and NON CRM accounts

What we would like you to bring

• Minimum 5 years Industry Experience.
• GDP Training and Qualifications specific to Transportation
• IATA Dangerous Goods by Air certification.
• IT / Computer literacy qualifications.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $20 and $23. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Quick participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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