Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

In this role, your primary responsibilities will include:

• Operating with a general manager mindset - Develops and executes comprehensive sales & marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Insights Development – developing the learning plan and conducting necessary research to identify new insights.
• Strategy – translating insights to action, to develop new products and/or new markets to enter and supporting in market programs. Ability to strategically grow and diversify the current product portfolio leading to bottom line growth for the enterprise.
• Marketing excellence – development best in class marketing talent, to produce best in class marketing executions to support business growth. Expertise in increasing product and brand awareness and creating an optimal mix of product and promotional channels.
• Step change digital strategy development and execution to accelerate our business growth.
• Partnering all areas of CFNA with New Payment Product development activities and partnerships to develop a robust pipeline of new products, services and technologies to support the growth of the business.
• Customer and dealer engagement/partnership to develop profitable joint business plans.
• Coaching and development of the team’s sales and marketing staff.
• Development of engagement strategy at key trade related events and activities (e.g. trade shows, industry events) that help to elevate the brand position in market.
• Establishes and maintains relationships with industry influencers.
• Managing all related expense budgets, and P&L contribution lines for CFNA.
• Provides leadership for outside agencies on ongoing promotional campaign development and execution.
• Serves as a member of the executive team lead for CFNA

Supervisory Responsibilities:                                            

• Manages highly engaged sales, marketing, and new product development team including product program managers over various related business disciplines.  Span of control will be 3-5 direct reports, and a team of 20 employees.
• Responsible for the overall direction, coordination, and evaluation of all teams on a national basis.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Additional responsibilities include interviewing, hiring, and coaching and career development; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s Degree in Strategy Development, Marketing, New Business Development or related field required, MBA or master’s degree in related field preferred.
• Must have at least 12 years of financial services / credit card payments management experience, ideally as senior-level executive on a national scale with 7+ years of large cross-functional team management experience
• Payments Industry related experience a plus (credit cards, consumer lending, or other related products).
• Ideal candidate will couple strong managerial skill with detail-oriented research ability. Will need to work well in a fast-paced, energetic environment while striving to meet high goals.
• A Team player with strong leadership skills, who has demonstrated leadership and mentoring skills to develop talent.
• Multifunctional experience commensurate with high-impact general management skills, including P&L management responsibilities.
• Experience leading sales and marketing in a digital world.

Minimum Requirements

• Bachelor’s degree; 10+ years of relevant experience including 7+ years management or leadership experience or master’s degree; 8+ years of relevant experience including 5-7 years management or leadership experience.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.