National Field System Engineer - Madison WI Area in Field United States
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National Field System Engineer - Madison WI Area Location: Field United States Position Type: Unfixed Term Job Function: Customer Service
bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America, we have more than 6200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision and a human-centered culture.
Description Position Summary
The National FSE position (NFSE) is responsible for providing on-site Installation, Preventive, Corrective, and Routine Maintenance for bioMérieux customers on an as-needed basis, utilizing appropriate tools and test equipment.
Primary Duties
• Deliver timely professional communications to customer service requests within the assigned territory and nationally as needed. • Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment. • Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level. • Build strong customer relationships and identify potential service or sales opportunities. • Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership. • Coordinate with regional teams when supporting customers outside the assigned territory. • Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives. • Travel regularly, both scheduled and unscheduled, to support customer needs, including overnight and national travel for customer support trainings, workshops, and specialized service needs. • Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time. • Adhere to all guidelines associated with maintaining company-issued equipment, tools, fleet vehicle, and assets appropriately, as well as representing bioMérieux in a professional manner at all times. • Maintain accurate spare parts inventory and achieve annual targets, such as First Time Fix rates and other assigned performance objectives. • Continuously develop technical, procedural, and professional skills. • Support sales applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies. • Participate in trade shows and provide product performance feedback to internal teams. • Perform all work in compliance with company quality procedures and standards. • Perform other duties as assigned.
Qualifications
Required Education, Training, and Experience
• Bachelor degree required in Engineering, Electronic Technology, Computer Science, Biomedical, or other related discipline. • Education Substitution: In lieu of a Bachelors degree, 4 years of additional relevant experience will be accepted, including Technical school or military technical training experience in Electronic Technology or Computer Science. • 2 years of professional related experience with a degree in troubleshooting and repair of biomedical complex electro-mechanical electrical computer vacuum systems or similar systems required. • OR 6 years of professional related experience in lieu of degree in troubleshooting and repair of biomedical complex electro-mechanical electrical computer vacuum systems or similar systems required. • Must have and maintain a valid drivers license in the state of residence.
Experience
• Experience operating independently, including managing schedules, customer expectations, communications internally and externally, prioritizing tasks, and resolving technical issues without direct oversight. • Preferred Experience: Experience in a field service role. • Preferred Experience: Experience with host/remote communications and network systems. • Preferred Experience: Experience in the principles and practices of laboratory operations.
Knowledge, Skills, and Abilities
• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. • Functional skills, including critical thinking, adaptability, time management, communication, problem-solving, and digital literacy. • Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. • Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. • Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. • Detail orientation to complete tasks without errors and produce high-quality work. • Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. • Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently. • Effective verbal, written, and presentation skills. • Intermediate skill in MS Office tools, including Outlook, Teams, Word, and Excel.
Working Conditions
• Physical requirements include remaining in a stationary position for long periods, stair-ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs. • Travel requirements include: • Domestic travel 80% of the time. • International travel <5% of the time. • International travel is not standard but may occur occasionally. • Typical travel equates to approximately 80 total travel, largely comprising weekday and overnight travel as needed.
Important Notice
Please be aware that recruitment-related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMérieux email domains (i.e., Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site: http://careers.biomerieux.com or contact us at emailprotected.
BioMérieux Inc. and its affiliates are Equal Opportunity Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicants identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal.
If you are a qualified individual with a disability, you may request a reasonable accommodation in bioMérieuxs or its affiliates application process by contacting us via telephone at 385-770-1132, by email at emailprotected, or by dialing 711 for access to Telecommunications Relay Services (TRS).
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