National Operations Coordinator - Field Service Onboarding

Eaton's Critical Power Solutions (CPS) Service Division is currently seeking a National Operations Coordinator - Field Service Onboarding Specialist to join our team. This is a remote role tied to our Raleigh, NC division location.

The National Operations Coordinator - Field Service Onboarding is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States. This role ensures a seamless, efficient, and high-quality onboarding experience by coordinating resources, systems access, equipment, and administrative processes.

The position requires a strong understanding of National Operations processes and Field Service policies, as well as the ability to collaborate effectively with field personnel, leadership, and cross-functional departments.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Onboarding Coordination

• Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level.
• Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one.
• Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience.

Equipment & Resource Provisioning

• Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required.
• Arrange procurement and setup of laptops, mobile devices, and other required technology.
• Ensure timely distribution of personal protective equipment (PPE) and technical toolkits.

Systems & Access Management

• Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms.
• Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets.
• Monitor and follow through on system access requests to ensure completion within required timelines.

Training & Logistics Support

• Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed.
• Collaborate with Field Service management to align onboarding schedules and training requirements.

Administrative & Operational Support

• Adhere to and enforce all National Operations team processes, procedures, and standards.
• Maintain accurate records and tracking of onboarding activities and deliverables.
• Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness.
• Provide consistent communication and status updates to stakeholders throughout the onboarding process.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's Degree or pursuing a Bachelor's Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027.
• Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This is a remote role; no relocation benefit is being offered for this position.

Preferred Qualifications:

• Experience working with SalesForce and SAP
• Self-starter and motivator
• Proven/Strong written and oral communication skills
• Strong time management skills
• Attentive to details, and focus on customer satisfaction
• Independent judgment is required to plan, prioritize and organize diversified workload
• Ability to handle change in a fast-paced environment
• Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)
• Ability to multi-task, prioritize and complete requests and assignments in a timely manner

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on August 10, 2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant''s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2