National Service Operations Coordinator

Elevating the Industry. Building Your Future.

At Roofed Right America, LLC we aren't just a roofing crew; we are a nationally growing organization. Raising the bar in the commercial and industrial sectors by combining elite craftsmanship with precision, leadership, and growth.

As operations expand and impact scales, we're looking for dedicated individuals who lead with Integrity, act with Responsibility, and never compromise on Safety. If you are looking to build your Skills past the status quo - Trade Up to a Better Crew.

Top Reasons to Join:

• Salary Range: $70,000-$75,000
• 401(k) with Company Match
• Comprehensive Benefits Package
• Paid Time Off

Position Summary: The National Service Operations Coordinator is responsible for the day-to-day administration of national service accounts from dispatch through final invoicing. This position serves as the primary operational contact for customers, business units, and technicians to ensure work orders are executed accurately, communicated effectively, and billed promptly.

The Blueprint for Success - Key Responsibilities:

Service Dispatch & Coordination

• Coordinate national service dispatches from receipt through completion.
• Assign work to appropriate business units or subcontractors.
• Monitor technician scheduling and service timelines.
• Ensure all service requests meet customer SLAs.
• Maintain service documentation and work order accuracy.

Customer Communication

• Provide regular status updates to national account customers.
• Respond to customer inquiries regarding active service requests.
• Coordinate with local operations to resolve delays or issues.
• Maintain professional communication throughout the service lifecycle.

Customer Portal Management

• Process work orders through customer portals.
• Upload proposals, completion documentation, invoices, and photos.
• Maintain customer account information and portal compliance.
• Monitor portal activity for new service opportunities.

Billing & Accounts Receivable

• Review completed work for billing accuracy.
• Prepare and submit invoices.
• Coordinate with Accounting regarding invoice questions.
• Track invoice aging and assist with collections.
• Resolve billing discrepancies.

Reporting

• Track dispatch metrics
• Maintain service KPIs
• Prepare customer reports
• Monitor turnaround times
• Assist with process improvements

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Tools for the Job:

• Competencies:

? Analytical & Results Driven: Capable of strategic mapping to create goals, solve problems, and analyze data to achieve the desired future state.

? Relationship Builder: A good listener who is diplomatic, empathetic, and capable of building trust and confidentiality with clients and staff.

? Servant Leadership Style: Displays humility, transparency, and commitment to teamwork and alignment.

? Critical Thinker: Demonstrates open-mindedness and the ability to ask thoughtful questions to solve complex logistical problems.

Education and Experience:

? Education: Bachelor's degree or related field.

? 2+ years of dispatching, service coordination, or customer service operations

? 4+ years of experience in an administrative or sales support role.

? Industry Preference: Experience in Commercial Roofing, Construction, or Industrial Sales is highly preferred.

? Proficiency in CRM software (e.g., Salesforce, HubSpot, or industry-specific roofing CRMs) or service management software

? Strong proficiency with general technology and data entry.

? Excellent written and verbal communication skills.

? Exceptional organizational skills

? Strong attention to detail and process-oriented mindset.

? Enthusiasm for working within a fast-paced team environment.

Direct reports: None

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The team members are regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are in an office environment. The noise level in the work environment is usually quiet.

EEO:

Roofed Right America, LLC, is committed to providing equal employment opportunity to all applicants and Team Members regardless of their race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.