Navigator (Customer Service Representative I)

Navigator (Customer Service Representative I)

Salary

$18.76 - $21.24 Hourly

Location

Sunnyside MSC- 4410 Reed Road

Job Type

Full Time

Job Number

39500

Department

Houston Health Department

Opening Date

09/11/2026

Closing Date

9/18/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division: Public Health Services

Section: Immunizations

Workdays & Hours: Monday-Friday; 8:00 am - 5:00 pm (Various Times, some Saturdays)*

• Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Health Department is currently searching for an energetic and skilled candidate to fill the Customer Service Representative I position to perform the following duties:

• Research, analyzes, and resolves standard customer concerns and inquiriesvia various forms of communication i.e. phone, email, site visits, etc.
• Provides information on City programs and guidelines. Educates the public on various initiatives and/or programs.
• Screens immunization records for up-to-date status.
• Conducts data entry into multiple databases including ImmTrac2 to ensure up-to-date shot records.
• Provides and documents service linkage that connects client families to internal and external service resources.
• Gathers and collects information to generate reports, activity logs, etc.
• May act as a backup to a customer service section and/or administrative support services.
• Conducts community projects, presentations and other outreach activities to educate clients and families on the benefits of the Project Milestone program and the importance of immunizations.
• Other duties, as assigned

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service related experience is required. Associates degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Grant Funded Position

Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred.

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.

If you need special services or accommodations, 832-393-4888 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which of the following best describes your level of education?

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None of the Above

03

Please indicate the amount of verifiable administrative or customer service experience you have:

• Less than 6 months
• 6 months, but less than 1 year
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 or more years

04

Will you work evenings and weekends as requested and required to fulfill work objectives?

• Yes
• No

05

Do you have experience linking clients to services and making referrals?

• Yes
• No

06

If you answered "YES" to question 5 (five) to having experience linking clients to services and making referrals, briefly explain your role and the organization you worked for.

07

Do you have experience providing education to clients through training and/or presentation?

• Yes
• No

08

If you answered "YES" to question 7 (seven) to having experience providing education to clients through training and/or presentation, briefly explain the education and training presentations provided to clients.

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/