Navigator

Job Description:

Job Title: Navigator

Location:Greenwood, IN

Department:Administrative

Employment Type: Full-Time

Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Job Summary:

Are you passionate about helping individuals access affordable healthcare coverage and navigate complex insurance systems? Do you enjoy building relationships within the community and empowering people to make informed healthcare decisions? Join our team as a Navigator!

As a Navigator, you will help individuals, families, and small businesses understand their health insurance options and enroll in comprehensive healthcare coverage. You will serve as a trusted resource, advocate, and educator, helping community members overcome barriers to healthcare while connecting them to valuable resources and services. In addition, you will engage in community outreach activities and cultivate partnerships that expand access to healthcare coverage and improve overall community health.

Join a mission-driven organization where your work directly impacts the health and well-being of individuals and families while helping create healthier, more informed communities.

Position Perks & Benefits:

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package – health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts (FSA) – healthcare and dependent care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities:

• Educate individuals, families, and small business employees about available health insurance coverage options.
• Assist consumers in determining eligibility for Marketplace plans, Medicaid, and other healthcare coverage programs.
• Facilitate health insurance enrollment and renewal processes.
• Provide accurate, unbiased information that supports informed healthcare coverage decisions.
• Advocate for patients and assist them in navigating healthcare and social service systems.
• Identify and address barriers that may prevent individuals from accessing healthcare services or maintaining coverage.
• Conduct outreach activities and participate in community events to engage uninsured and underserved populations.
• Develop and maintain relationships with community organizations, employers, and stakeholders to expand healthcare access.
• Serve as a liaison between healthcare providers, social service agencies, and community members.
• Connect individuals to community resources and organizational services that support health and wellness.
• Track patient interactions, enrollments, and outreach activities using approved systems and databases.
• Assist with special projects, administrative tasks, and program initiatives as assigned.
• Maintain compliance with Marketplace privacy, security, and confidentiality requirements.
• Perform additional duties as assigned.

Education and/or Experience Qualifications:

• High school diploma or GED required; some college coursework preferred.
• Bachelor's degree in Social Work, Psychology, Public Health, Nursing, Health Education, Human Services, or a related field preferred.
• Two (2) years of experience in community health, healthcare, public health, outreach, human services, or a related field preferred.
• Experience with community engagement, insurance enrollment, healthcare access programs, or patient advocacy preferred.
• Experience in customer service, patient coaching, public speaking, community relations, or outreach activities is highly desirable.
• Proficiency with Microsoft Excel, Google Sheets, and other data-tracking systems preferred.

Required License/Certification:

• Navigator certification and licensure required within one (1) month of employment.
• Valid driver's license, acceptable driving record, and current automobile insurance required.

Additional Qualifications:

• Strong knowledge of customer service principles and patient-centered care practices.
• Knowledge of harm reduction, motivational interviewing, and other evidence-based engagement techniques preferred.
• Understanding of local community cultures, values, and resources.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to build trust and establish positive relationships with diverse populations.
• Strong public speaking, outreach, and presentation skills.
• Ability to assess consumer needs and connect individuals with appropriate resources and services.
• Strong organizational and time management skills.
• Proficiency in data entry, reporting, and documentation.
• Ability to maintain confidentiality and comply with HIPAA, Marketplace privacy, and security requirements.
• Commitment to diversity, equity, inclusion, and culturally responsive service delivery.

Employment Requirements:

• Successful completion of background screening, including criminal history, driving record, abuse/neglect, and fingerprint checks.
• Completion of New Hire Orientation upon hire.
• Completion of all required training, including Relias training, upon hire and annually thereafter.
• Compliance with conflict-of-interest standards and organizational policies.
• Ability to provide accommodations and support equitable access to healthcare services.
• Current driver's license, acceptable driving record, and proof of automobile insurance.
• Must provide evidence of freedom from infectious and contagious diseases prior to employment and as required thereafter.
• Completion of TB testing and annual health assessments as required by position and program.

Physical Requirements:

• Ability to perform sedentary work, including sitting for extended periods throughout the workday.
• Frequent use of hands, fingers, and arms for typing, data entry, and documentation.
• Ability to occasionally stand, walk, bend, reach, and lift materials weighing up to 10 pounds.
• Ability to travel within the community for outreach activities, meetings, and events.
• Visual ability to read documents and work on computer screens for extended periods.
• Ability to communicate effectively in person, by phone, and through electronic communication methods.
• Sedentary work may require occasional walking or standing; all other sedentary work criteria apply.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.