This position supports Initiative 6 of the RHTP by providing technical, operational, and training assistance to rural health care organizations as they onboard to NC HealthConnex. The role ensures providers are equipped to exchange high quality clinical data, utilize HIE tools effectively, and participate in digital forward health transformation efforts. The position helps NC HIEA meet its commitment under the RHTP to strengthen rural connectivity, improve interoperability, and enhance access to statewide health data resources.
This resource will lead the relationship and business development across rural North Carolina with hospitals, physician groups, pharmacies, behavioral health providers, and other specialty health care providers that are subject to a state mandate for health information exchange. They will build and lead a team that focuses on outreach, communications support and data connections for NC HealthConnex participants.
70% ACCOUNT MANAGEMENT/BUSINESS DEVELOPMENT/OUTREACH
Develops and maintains relationships with rural health care customers, delivery teams, stakeholder organizations,
and other team members to deliver requirements of the HIE Act
o Duties may include responding to phone and email inquiries; initial outreach to potential participants
scheduling and attending calls/meetings/appointments
o planning and hosting monthly and/or quarterly educational webinars, assisting or managing work groups
o Initiating and maintaining relationships with trade association key personnel
Lead ongoing quality improvement initiatives through proactive and reactive provider engagement
o Duties may include scheduling and/or traveling to participant sites for relationship development, information
gathering, and onsite training
o Taking notes and preparing reports and overviews of the experience for executive review
o Work with a planning team to develop implementation strategies based on participant feedback
Review metrics to identify actionable data for participant engagement opportunities
o Duties include identifying log in activity across services
o Engage super users to collect feedback for service growth opportunities
o Identify outliers within the data and provide findings to technical subject matter experts for review
Lead customer outreach and engagement activities, including seeking out, participating in, and presenting at
industry networking events; requesting meetings with health care organization executives and their staff to explain
and demonstrate available HIE services and programs, including value added benefits of participation for various
health care provider types.
o Duties include tracking industry conferences, writing abstracts for conference presentations, planning
presentations with stakeholders and traveling to industry conferences to attend and/or present;
o Designs and conducts surveys to gather feedback from participating providers
o Reviews surveys and other metrics reports and takes action to engage and support participating providers
Lead and direct end user training initiatives tailored to specific customer needs, by explaining how health care
organizations can effectively manage their patient population and reduce overall healthcare costs through adoption
and utilization of NC HealthConnex into clinical workflow
o Subject matter expert on NC HealthConnex services to deliver high quality trainings
o Leads the development of training materials in coordination with other members of the team; delivers
training to participants either virtually or in person
HR 412
Meets recruitment goals with the health care provider community for rural NC HealthConnex participation.
o Duties include reviewing opportunities to proactively reach out to health care providers (team members are
assigned specific provider types and geographic regions as areas of focus) to encourage onboarding or to
promote HIE services
o Sets annual goals for adoption and utilization
Coordinate with and support other NC HIEA team members as it relates to program administration, provider
engagement and retention and development of outreach materials related to new services.
o Duties include supporting specific workstreams/special projects with attending meetings, providing notes
from meetings, knowledge transfer and information sharing across the team, representing the providers
interests
o Maintains documentation such as user guide updates, updating participating entities, and other reports as
assigned
Enhances department and organization reputation by accepting ownership for accomplishing new and different
requests; explores opportunities to add value to job accomplishments.
25% Health IT Knowledge and Use Case Development
Gains familiarity with the Centers for Medicare & Medicaid Services (CMS) and the Office of the National
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Extensive experience working in health care or health IT where advocating for those providing patient or population care was a focus | Required | 5 | Years |
| Knowledge and experience working with a customer base to effectively position technology services and communicating value propositions | Required | 7 | Years |
| Exceptional customer service skills and situational awareness skills | Required | 7 | Years |
| Working knowledge of tools for managing sales leads (CRM) | Required | 5 | Years |
| Excellent analytic skills, problem identification and problem resolution skills that effectively resolve open issue and close gaps in service/support | Required | 7 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | What is your candidate's email address? |
| Question3 | How soon can your candidate start if selected for this opportunity? |
| Question4 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question5 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question6 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question7 | Candidates submitted above the hourly Vendor Rate of $112.13 may not be considered for this assignment. Do you agree to this requirement? |
| Question8 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question9 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |